Job Description

Microsoft 365 is looking for a Senior Product Manager to help shape the future of Exchange administration. This role spans the administration experiences and control-plane foundations used to manage Exchange Online, including the Exchange Admin Center (EAC), Exchange Online PowerShell, Admin APIs, and the multi-year modernization of the Cmdlet Infrastructure (CIM).

You will work at the intersection of customer experience, platform architecture, security, reliability, automation, AI, and cloud-scale administration, helping millions of administrators manage their organizations more efficiently and securely.

The Manageability and CIM organization owns the primary administration surfaces for Exchange Online:

• Exchange Admin Center (EAC).
• Exchange Online PowerShell.
• Exchange Admin API.
• Cmdlet Infrastructure modernization.
• Administration platform modernization and Graph readiness.
• Exchange administration experiences for future AI and Copilot scenarios.
• Customer and partner administration APIs and automation Our mission is to simplify administration, modernize legacy infrastructure, improve security and reliability, and enable the next generation of human and AI-powered administration experiences.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Define and execute the product strategy and roadmap for Manageability and CIM investments.
• Partner closely with engineering, design, architecture, and security teams to drive end-to-end product delivery.
• Lead modernization efforts across Exchange administration experiences, APIs, and control-plane infrastructure.
• Drive API-first and Graph-aligned administration scenarios that simplify customer workflows.
• Translate customer feedback, telemetry, support escalations, and partner requirements into clear product priorities.
• Drive strategy and execution for admin experiences spanning UI, PowerShell, APIs, automation, and future agentic interfaces.
• Work across Exchange, Microsoft Graph, Entra, Security, Admin Center, and other Microsoft 365 teams to align priorities and resolve dependencies.
• Own customer-facing communications including roadmap updates, deprecation plans, preview programs, public documentation, Message Center communications, and launch readiness.
• Present product strategy, scenarios, business impact, and execution progress to senior leadership and customers.
• Use data and customer insights to balance long-term modernization investments with near-term customer commitments and operational excellence.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development.
  • OR equivalent experience.

Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 10+ years of product management, program management, or equivalent experience delivering cloud or enterprise software.
• Demonstrated success shipping complex platform, infrastructure, administration, or API products.
• Solid technical aptitude and ability to work effectively with engineers and architects.
• Proven ability to lead through ambiguity and drive clarity across multiple stakeholders.
• Excellent written and verbal communication skills.
• Solid analytical and problem-solving abilities.
• Experience defining roadmaps, priorities, success metrics, and business impact.
• Ability to influence cross-functional teams without direct authority.
• Experience with Microsoft 365, Exchange, Microsoft Graph, PowerShell, Admin APIs, or enterprise administration platforms.
• Experience building developer platforms, APIs, infrastructure services, or management experiences.
• Solid understanding of identity, RBAC, authentication, and authorization systems.
• Experience with cloud-scale reliability, observability, and operational excellence.
• Familiarity with AI, Copilot, automation, and agentic workflows.
• MBA or advanced technical degree preferred.

#CAPIDC

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.