Job Description

Senior Product Manager

Department: Global Analytics and Technology

Employment Type: Permanent - Full Time

Location: India

Reporting To: Head of Digitization & Automation

What you will be expected to do:

• Own the Product: Develop, prioritize, and implement product roadmaps (typically 6-12 months) grounded in user insights, field learnings, stakeholder feedback, and business ROI.
• Prioritize initiatives that deliver measurable impact—either revenue growth or cost reduction.
• Influence senior leadership to evaluate, prioritize, and greenlight high-impact product investments.
• Make explicit prioritization trade-offs based on business impact, engineering capacity, and operational readiness.

• Mentor and nurture different product team members by setting priorities, removing their blockers, and implementing best PM practices/frameworks.
• Set high standards for documentation, prioritization rigor, and execution discipline.

• Work on the full product lifecycle: Discovery, design, development, GTM, and sustained go‑lives.
• Drive requirements definition: PRDs, workflow diagrams, edge cases, functional and non-functional requirements.
• Ensure on‑time, high‑quality releases within defined turnaround times (TATs).
• Own release planning, rollout sequencing, and adoption tracking across countries and teams.
• Ensure every launch has clear success metrics, operational readiness, and rollback plans.

• Partner daily with engineering teams to shape system design, APIs, and data models.
• Head sprint planning, backlog grooming, and scope control.
• Define a testing strategy focused on business-critical flows, failure modes, and realistic user behavior.
• Use SQL and dashboards to validate product usage, data quality, and business impact post-launch.

• Work on discovery efforts to identify issues in existing processes, user pain points, and competitive threats. Identify root causes behind process breakdowns, revenue leakage, fraud risk, or poor customer experience.
• Translate observations into concrete problem statements, not abstract “user needs."
• Push back on solutions that look good on paper but won’t work at scale in the field.

• Collaborate and act as the single-threaded owner across Engineering, Operations, Sales, Risk, Programs, Call center, Data etc.
• Work on aligning scope, timelines, rollout plans, and success metrics.
• Escalate decisively when trade-offs are required between speed, quality, and scope.

• Define and track key performance indicators (KPIs) to measure product success and impact.
• Use data to iterate on product performance and drive growth.

• Travel about 10%-20% of the time to places including but not limited to India, Kenya, Myanmar, Mozambique, Nigeria, Tanzania, Togo, Uganda, and Zambia and to any other Sun King markets.

You might be a strong candidate if you have/are:

• 7+ years of experience in product management working on complex workflows.
• Product management experience in Android applications.
• Good background in workflow systems, automation, or operations-heavy products.
• High level of detail orientation, ability to identify process gaps.
• Ability to perform basic data analysis with SQL.
• Passionate about software quality, DevOps, documentation, and programming.
• Experience in directly mentoring product management teams.
• Good communication and interpersonal skills.

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: You will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.