Job Description

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

Candidates must be Brisbane based or willing to relocate.

What you'll be doing:

Are you passionate about developing innovative technology solutions while ensuring top-tier IT security and compliance? Virgin Australia is seeking a Product Manager to lead the strategic development and execution of our technical products. In this role, you’ll collaborate with cross-functional IT teams and external partners to deliver impactful solutions aligned with Virgin Australia’s compliance standards, including ISO, NIST, and PCI. Your leadership will shape secure, compliant products that support the evolving needs of the business and help make IT the most loved technical function in aviation.

You’ll be part of a new team driving business-wide initiatives, helping development, SRE, and infrastructure teams reach their full potential, while ensuring business stakeholder feedback is integrated and security is efficiently prioritized.

You’ll be great for this role if you have:

• Ability to translate complex technical data and compliance standards into actionable tasks that drive product development.
• Proven experience in building, managing, and executing product roadmaps to align with business goals and compliance requirements.
• Proven experience in stakeholder management and collaboration, working within complex business and technical environments.
• Strong understanding of technical product management with an emphasis on compliance standards (ISO, NIST, PCI) and risk management frameworks.
• Strong communication skills to effectively articulate product and technical challenges to stakeholders at all levels.
• Familiarity with IT product life cycles and product-centric mindsets.
• Knowledge of ITIL processes and procedures to ensure efficient product delivery and service management.

Desirable but not essential:

• ITIL certification or equivalent hands-on experience with ITIL processes
• Strong expertise in security technologies and best practices
• Strong knowledge of Public/private cloud solutions (AWS, Openstack, VMware for example)
• Proven experience working with technical teams in both insourced and outsourced environments
• Proficiency in data reporting and analysis tools, such as PowerBI

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (plus $1000 travel credits per year)
• Flexible and hybrid working, with a mix of working from home and the office
• ‘Dress for Your Day’ – wear whatever makes you feel great for the type of work you do and the day you have ahead of you
• One of Brisbane’s most admired office locations, with South Bank train station, a supermarket, pharmacy, lunch options, the Busway nearby, a rooftop restaurant, onsite gym and South Bank across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and online tools to support your physical, mental, social and financial health.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTIQ+ community, and anyone else who wants to join us.

Ready to apply?

Working at Virgin Australia isn't just a job. It's a passion that becomes part of you. Are you ready to join us? Get ready for a rewarding experience. Apply today.