Job Description

About the job

At Flatpay, we're building products that make running a business simpler.

Thousands of merchants rely on our payment solutions every day. As we continue expanding our POS offering, we're looking for a Senior Product Manager who can turn complex merchant needs into products that are intuitive, reliable, and commercially impactful.

We're now scaling aggressively across Europe and investing heavily in product. This is not a role for someone who wants to manage a backlog from a distance. We need a product leader who enjoys spending time with customers, challenging assumptions, making difficult prioritization decisions, and working closely with engineers, designers, commercial teams, and leadership to shape the future of our POS platform.

What you'll do

You'll own a meaningful slice of our POS product - the software that runs the front of house for thousands of restaurants, cafés, retail stores, and salons across Europe - and be accountable for delivering outcomes, not just features.
Our merchants are not procurement teams at large enterprises. They're owner-operators. That means the bar for usability, reliability, and clarity is brutally high — a confusing settings menu or a slow checkout flow costs them real sales on a Friday night. You'll spend real time in those venues, not just in Figma.

Your work will include:

• Defining and driving product strategy for POS solutions across multiple merchant segments
• Sit with merchants and watch them work. Learn the difference between what they say in interviews and what they actually do on a busy Friday lunch. Bring those insights back into the roadmap
• Translating customer insights, business objectives, and technical constraints into clear product direction
• Understand the critical merchant value and plan the MVP rather than big deliveries
• Working closely with engineering and design teams to deliver high-quality solutions at pace
• Using data, customer feedback, and market insights to evaluate product performance and guide decisions
• Helping establish product management best practices as Flatpay continues to scale

Who you are

We're less interested in whether you've worked with a specific framework and more interested in how you think and operate. We hope you are comfortable operating in a hyper-growth environment where the org chart and the roadmap both move fast.

You likely bring:

• 6+ years of product management experience in software, fintech, payments, POS, SaaS, or a similarly complex domain
• Background launching products 0->1 and 1->10 into multiple European markets
• The ability to navigate ambiguity and create clarity for teams around you
• Experience working with cross-functional product development teams
• Confidence communicating with both technical and non-technical audiences
• A data-informed mindset without becoming data-dependent
• Strong commercial instinct. You think about adoption, revenue, and unit economics, not just feature usage
• Willingness to spend time in the field with merchants across our markets

Bonus points if you have experience with:

• Payments or acquiring
• Point-of-sale systems
• Merchant-facing products
• Omnichannel commerce
• Subscription or transaction-based business models
• Familiarity with Android-based payment hardware (PAX, Ingenico, or similar)

What success looks like

After your 3 months, you have:

• Built deep knowledge of merchant needs and operational realities across multiple markets
• Established a clear product direction in a collaboration with other PMs and Product Director
• Built deep knowledge of Flatpay product offering and identify gaps
• Delivered meaningful improvements that merchants actively value
• Created strong partnerships across product, engineering, design, commercial teams, and leadership
• Contributed to a stronger product culture across Flatpay

Why Flatpay?

We're building in a market where reliability matters, customer expectations evolve quickly, and product decisions have a direct impact on real businesses.

You'll join a company with ambitious growth plans, short decision-making paths, and the opportunity to influence products used every day by merchants across Europe.

If you're excited by solving real-world problems, working closely with customers, and building products that combine software, payments, and commerce, we'd love to hear from you.