Job Description
Senior Product Manager
Department: Product
Employment Type: Full Time
Location: Sydney
Driva is an Australian fintech on a mission to deliver a fully automated, seamless financing experience that gets customers their best loan match. We challenge the traditional car finance experience by instantly matching customers with personalised rates from our panel of lenders in one place, so they can compare and choose with confidence.
The Role
The customer journey is where Driva wins or loses. From the moment someone lands on our platform to the moment they drive away with their car, the experience we build determines whether they trust us, convert, and tell their friends. This role owns that journey.
Reporting to the Head of Product, you'll lead the Digital Customer Experience team, working directly with engineers, designers, credit specialists, and commercial stakeholders to ship solutions that move the needle on customer outcomes and business results. We're a small, agile product function where scope shifts with the needs of the business, if you want a well-worn playbook, this isn't the role for you.
What you will do
- Build out an experience that differentiates Driva, delivering a seamless, intuitive journey from quote through to settlement and beyond
- Own your roadmap end-to-end, from strategic framing and stakeholder alignment through to delivery and iteration.
- Lead discovery to get to the real problem, through customer interviews, funnel analysis, and competitive research, and translate findings into clear, well-scoped briefs
- Identify opportunities to improve conversion and drive growth, validating decisions through structured experimentation and A/B testing
- Communicate with clarity and structure across all levels, from daily standups to co-founder reviews, keeping stakeholders informed and aligned
- Shape how the product function works, share knowledge, raise the bar, and help the team get better over time
What we are looking for in this hire
We care more about how you think, communicate, and adapt than whether you've worked in lending before. You'll need:
- 5+ years of product management experience, owning products end-to-end
- The ability to zoom out and set direction, then zoom in and get into the detail, you're as comfortable debating the strategic roadmap as you are discussing trade-offs of a technical solution
- Strong data literacy and experimentation experience - you define metrics before you build, run A/B tests to validate, and make trade-offs transparently
- Exceptional written and verbal communication - your briefs are clear, your narratives land with engineers and executives alike, and stakeholders always know where things stand
- The confidence to challenge senior stakeholders - including the co-founders, with evidence and conviction
- Technical fluency - you don't write code, but you understand how software is built well enough to have substantive conversations with engineers and spot when something is harder or easier than it looks.
- Commercial acumen - you think about product decisions in the context of business outcomes, not just user delight
- A collaborative, low-ego approach - you bring people along through clear thinking and early communication, not by owning the room
Bonus points for experience at a startup or scale-up, ideally through a growth or profitability inflection, and experience mentoring other PMs or shaping product practice beyond your own squad.
Benefits
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Hybrid Work Model: We’ll support your commute with an allowance to cover travel expenses for in-office days. We’ll also support your at-home work set up so you can thrive in both work environments!
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Employee Stock Ownership Plan (ESOP): Benefit from our ESOP, offering a stake in the company and aligning with our commitment to employee investment and growth
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Thank You Days: Receive additional days off as a token of appreciation, with the number increasing each year, capped at 5 extra days annually.
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Wellbeing Days: Enjoy 2 wellbeing days off per year so you can take time off to focus on your mental health.
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Discounted Novated Leasing Package: Take advantage of our significantly discounted novated leasing package, reflecting our expertise in finance.
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Work from Anywhere: For up to 4 weeks per calendar year, you can combine a holiday with work, spend more time with family, or explore a new city.
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Accelerate your Career: Take your professional growth to the next level with a Learning and Development budget and paid learning days, ensuring you have all the resources you need to excel in your career.
