Job Description

Popular Bank is seeking a Senior Product Manager – Digital Banking & Payments to lead the strategy, delivery, and ongoing optimization of key digital banking and payment capabilities across consumer and small business channels.

This role combines hands‑on product leadership with limited people management, providing guidance, coaching, and prioritization support to a small product team while remaining directly accountable for product outcomes. The Senior Product Manager will work closely with Technology, Operations, Risk, Compliance, and Data & Analytics to deliver secure, scalable, and customer‑centric digital payment solutions in a regulated environment.

Essential Duties and Responsibilities

Product Leadership

• Own the end‑to‑end product lifecycle for digital banking and payment solutions, from discovery through launch and continuous improvement.
• Define and maintain a clear product vision and roadmap aligned to Popular’s digital banking strategy and business priorities.
• Translate customer, operational, and regulatory needs into well‑defined product requirements and user stories.
• Drive enhancements to digital payment capabilities including, but not limited to, P2P payments, bill pay, ACH, wires, cards, and emerging payment technologies.
• Use data, analytics, and customer insights to inform prioritization and measure product performance through defined KPIs.

Cross‑Functional Collaboration

• Partner closely with Technology, UX, Operations, Risk, Compliance, Legal, and Data teams to ensure solutions are secure, compliant, and operationally sound.
• Act as the primary product representative in cross‑functional delivery forums, ensuring alignment and timely execution.
• Monitor industry trends, competitive offerings, and regulatory developments to inform product strategy and roadmap decisions.

People Leadership

• Provide day‑to‑day guidance, coaching, and developmental feedback to 1–2 direct reports.
• Support team members in prioritization, execution quality, and professional growth.
• Foster a collaborative, accountability‑driven product culture while remaining a hands‑on contributor.

Minimum Education and Experience

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or a related field.
• Minimum of 7+ years of experience in product management, digital banking, payments, or financial technology.
• Prior experience leading or mentoring junior product professionals.
• Proven experience delivering digital products in regulated financial services environments.
• Strong experience working with cross‑functional, matrixed teams.
• Familiarity with Agile or hybrid delivery frameworks.

Preferred Qualifications

• Master’s degree (MBA or related).
• Experience with consumer or commercial digital banking platforms.
• Knowledge of core banking systems and payment rails.
• Experience operating across multi‑market or bilingual environments.
• Spanish and English proficiency preferred.

Knowledge, Skills and Abilities

• Strong product strategy, execution, and prioritization skills.
• Ability to balance customer experience, business value, and risk considerations.
• Effective communicator with the ability to influence without authority.
• Coaching mindset with comfort providing feedback and direction.
• Analytical, data‑driven decision maker.
• Comfortable operating in a fast‑paced, highly regulated environment.

Work Environment & Physical Demands

• Hybrid work model with regular presence at Popular facilities in Puerto Rico.
• Occasional travel to support collaboration with U.S. mainland stakeholders.
• Primarily office‑based work with standard business hours.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com This email inbox is monitored for such types of requests only All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com
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