At Text, we’re building a new category around customer communication, powered by real-time data.
You’ll join a product area focused on turning behavioural signals into actions that drive conversion, revenue, and growth - not another CRM, but a system that helps businesses act in real time.
We have a clear direction. Now we need someone who can turn it into fast learning, sharp decisions, and continuous progress in a high-ambiguity, high-ownership environment. This is a builder role - you’ll define how the product works end-to-end, turning real-time signals into measurable outcomes.
Own a product area end-to-end - from identifying the right problems to delivering measurable outcomes (e.g. conversion, revenue)
Turn direction into fast learning - define hypotheses, run experiments, and iterate quickly
Make high-quality decisions in ambiguity and move forward without perfect data
Work closely with engineering and design to build simple, effective solutions
Move fast and stay focused - prioritise what matters most and continuously learn what works
Collaborate across teams to build a cohesive product experience, not isolated features
Have experience building products in early-stage or zero-to-one environments
Think in outcomes - you care about real impact, not just shipping features
Bring high ownership - you take responsibility for outcomes, not just tasks
Navigate ambiguity confidently — making decisions and helping strong teams move faster on what matters most
Have strong product judgment - you know what matters, what to skip, and how to keep things simple
Care deeply about customer behaviour and decision-making
Think in systems - connecting data, product, and experience across teams
Hard skills & experience:
Experience running product discovery and rapid experimentation cycles
Strong data fluency — comfortable using product analytics (e.g. Amplitude) to inform decisions and measure impact
Background in activation, growth, or behaviour-driven products
Experience working in cross-functional product teams
Text is the company behind LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Now, say hi to Text App — next-gen customer support. We help brands provide better customer service at scale by analyzing, enriching, and automating text communication.
Text App is a customer service software packed with live chat, helpdesk, and AI agents to handle the support work at scale.
LiveChat is a real-time live chat software for ecommerce sales and support that helps ecommerce companies create new sales channels.
ChatBot is an all-in-one platform to build and launch conversational chatbots without coding.
HelpDesk is a simple ticketing system where you can manage all customer messages in one place and automate your support processes.
KnowledgeBase is an AI-powered knowledge base software for lightning-fast customer support and effortless self-service.
OpenWidget is a website widget that lets you contact potential customers without getting lost in overcomplicated solutions.
Want to be a part of the journey and make customer service even better? Team up with us! Join the Developer Program to build apps and sell them in our Marketplace to 40K+ potential customers. Or let us help you incubate your product with the Incubator Program. Or join our Partner Program to earn commission by offering our products to your customers.
