Industry / é å
# Retail DX
# Traveltech
# Fintech
Empowering local partners, globally. Delighting global tourists, locally.
Pie Systems is building a digital platform to transform and grow global tourism, beginning with the $70B+ tax-free shopping industry. Our flagship app, Pie VAT, makes tax-free shopping effortless for travelers while providing retailers with a digital, cost-free tax refund solution. We are a global, VC-backed startup with offices in Tokyo, San Francisco, and Copenhagen.
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At Pie Systems, you will shape the future of tourism tech in Japan, one of our most strategic and fastest-growing markets. This is not just a PM role â its a chance to build something impactful from the ground up as a leader in our main market.
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Global Growth: Work in a fast-growing TravelTech startup backed by leading investors.
Innovation: Shape how millions of travelers and retailers connect through data and digital innovation.
Diversity: Collaborate with passionate teammates across Tokyo, SF, and Copenhagen.
Flexibility: Culture of ownership, transparency, and flexible hybrid work.
We are looking for a hands-on technical Senior Product Manager based in Tokyo to help shape and push our product forward. As a core member of our product and engineering team, you will contribute to our innovation roadmap, especially for the Japanese market. This role focuses on products for both our store partners and our tourist app.
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Reports to: Product Lead (USA), dotted line to Japan CEO (Tokyo).
Location: Tokyo, Japan (Hybrid).
Type: Full-time / æ£ç¤¾å¡.
Strategy & Tactics: Drive the strategy and timelines for building engagement across consumer and merchant products.
Product Development: Partner with global engineering to build platforms for customer data, personalization, and experimentation.
Innovation: Develop industry-leading features that serve store partners via design and clever applications of data.
Collaboration: Work with the Japan team to understand customer pain points and define solutions with the global organization.
Integration: Scope and define integration projects with other technology partners.
Language: Fluency in both (written and spoken) Japanese and English.
Experience: 5+ years of product management or equivalent experience.
Analytical Skills: Experience driving growth initiatives with deep data analysis capabilities.
Customer Empathy: Ability to shape product execution based on customer needs and pain points.
Mindset: A humble, "scrappy," and "get-it-done" mindset with comfort in ambiguity.
Strategic Thinking: Strong logical structuring abilities and a data-driven mentality.
Residency: Lives in Japan with a valid working permit.
Experience in startup or high-growth environments (especially Travel/Fintech/Retail).
Knowledge of tax-free shopping or cross-border commerce.
Ability to build processes from zero.
Today’s Tax Free Shopping is analogue, opaque and with high fees. We are here to change that.
Pie Systems offers a fully digitized end-to-end product where merchants can facilitate and consumers can claim, VAT refunds hassle-free at the touch of a button on their mobile devices.
It is free and provides consumers with the market’s lowest fees and merchants with the highest revenue share.
No more paper forms, no more waiting in line, no more outrageous fees.
Pie for all.
