Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.
Atera is looking for an experienced Product Manager with a strong technical background to join and lead one of our squads in the IT Service Management (ITSM) domain
The ITSM domain is a core pillar of Atera’s all-in-one IT management platform. It enables MSPs and IT teams to manage ticketing, billing, contracts, SLAs, reporting, and automation workflows in a single unified system. This team plays a strategic role in driving operational efficiency and automation for thousands of IT professionals worldwide.
As a Product Manager in this team, you will shape the future of this critical product area and drive meaningful impact for our customers.
Responsibilities:
Requirements:
Some of our benefits
Atera is highly collaborative and yes, fun! To support you at work (and beyond), we offer some fantastic perks: generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!
More about Atera
Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
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Atera is leading the future of IT with the world’s first patented Autonomous IT platform powered by a digital fleet of self-learning AI agents that transform how IT is done. By cutting up to 40% of routine IT workload, Atera empowers IT teams and MSPs to shift from reactive and routine automation to proactive and preemptive action, delivering 24/7 support with zero downtime.
At the core of Atera’s platform are two powerful AI agents; IT Autopilot is a personal IT tech for every employee that doesn’t just assist but decides, acts, and resolves issues instantly and autonomously. AI Copilot is an intelligent IT companion that supports technicians with real-time device diagnostics, smart recommendations, and instant, context-aware actions. Together, they create a tireless digital workforce that adapts to your environment, preempts disruptions, and frees IT teams to focus on what matters most.
Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs.
Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency.
Try Atera for free for 30 days at www.atera.com
