Job Description

About Us

Transreport is a purpose-driven technology company working to make transport, hospitality, and experiences accessible to all. Founded within the UK rail sector, we’ve developed innovative, award-winning solutions that enhance safety, efficiency, and inclusion- benefiting both service providers and their customers.

Our flagship product, Passenger Assistance (PA), has transformed the way disabled and older passengers request and receive support when travelling, setting a new standard for dignity and reliability. Transreport's product suite includes an operational platform for controllers and operators, consumer-facing applications for passengers to manage their journeys, and safety applications that deliver safer travel experiences.

As a Senior Product Manager for our operational platform, you'll be responsible for managing a complex, multi-tenant B2B product used by rail operators across multiple countries. This role requires exceptional strategic thinking, architectural discipline, and stakeholder management skills as you navigate competing demands while maintaining platform scalability.

Transreport is a Series A company, recognised by the Department for Transport for innovation and honoured with a King's Award. Beyond the accolades, we're a passionate team united by a mission to use technology for good.

Our Principle

Key aspects of our principle here at Transreport:

• Principle 1: Create Positive Social Impact

• We create inclusive solutions that deliver meaningful, long-term social impact.

• Principle 2: Build Trust Through Transparency

• We stay true to our word, being realistic and open with clients, customers, and colleagues. Transparency builds trust and fosters collaboration."

• Principle 3: Success Comes From Teamwork

• We break down silos and work as a team. We overcome challenges together, and we achieve more together.

• Principle 4: Take Ownership and Be Accountable

• We take responsibility for our decisions and actions, holding ourselves and each other accountable for delivering on commitments.

• Principle 5: Ideas are Good, Actions are Better, Outcomes are Everything

• Having ideas is just the beginning. Success comes from turning ideas into actions, but the true measure of success lies in the outcomes we achieve.

Tasks

As a Senior Product Manager for our operational assistance platform, you'll be responsible for managing a complex, multi-tenant B2B product used by rail operators across multiple countries. This role requires exceptional strategic thinking, architectural discipline, and stakeholder management skills as you navigate competing demands while maintaining platform scalability.

Your main responsibilities will be to:

Multi-Client Platform Management

• Lead product strategy for a platform serving multiple rail operators across different countries, each with unique operational contexts, and user expectations
• Make critical decisions about when to accommodate client-specific needs versus when to maintain platform consistency and scalability
• Balance the tension between customisation and scalable architecture that serves the long term value.
• Partner with engineering to ensure the backend architecture is built for multi-tenancy, avoiding technical debt that locks us into client-specific solutions

Strategic Product Planning and Roadmap

• Collaborate with the Product & Design to develop roadmaps that balance individual client needs with platform-wide improvements
• Synthesise diverse and often conflicting requirements from multiple clients into a coherent product vision
• Make tough prioritisation decisions, clearly articulating trade-offs and rationale to stakeholders
• Identify patterns across client requests to build scalable features that serve multiple use cases rather than bespoke solutions
• Define product requirements with sufficient flexibility to accommodate regional variations without fragmenting the codebase

Complex Stakeholder Management

• Deeply understand and anticipate the needs of users.
• Manage and communicate priorities, timelines and expectations
• Navigate cultural and operational differences across international markets
• Coordinate with internal teams (sales, customer success, implementation) to ensure consistent messaging and realistic expectations
• Build trust with clients while maintaining firm boundaries around product direction and architectural principles

Product Development and Execution

• Oversee the full product lifecycle, from development, to go to market.
• Drive and implement agile product development practices.
• Ensure high product quality and deliver value
• Data driven insights to validate, challenge, and continuous improve product value.
• Distinguish between client-specific pain points and systemic platform issues requiring fundamental changes.

Requirements

We expect you to have

• Bachelor's in business, computer science, or engineering. Master’s is a plus.
• Proven experience with B2B software products in a B2C context.
• Demonstrated ability to launch competitive products.
• Strong strategic, analytical, and leadership skills.
• Excellent communication skills with an ability to cater to diverse audiences.
• Customer-first mindset with a drive for creating outstanding user experiences.
• Knowledge of agile development and product management best practices.

Benefits

• Company Pension Scheme to support your long-term financial wellbeing.
• Private healthcare coverage for you and your kids after the probationary period
• Tech & Cycle Scheme
• Free Flu Jab for you and your family members
• Company issued laptop
• Generous paid time off and flexible working hours to promote work-life balance
• A collaborative and inclusive work environment that values diversity and teamwork

Guaranteed Interview Scheme

We’re a Disability Confident employer and we welcome applications from disabled candidates. If you need any adjustments at any stage of the recruitment process, please tell us what would help - we’ll work with you to make the process as accessible as possible.

We also offer a Guaranteed Interview Scheme (GIS) for candidates who consider themselves to have a disability as defined under the Equality Act 2010.

If you indicate this option in your applicatio and your application demonstrates that you meet the essential criteria for the role, you’ll be invited to interview or assessment.

Choosing GIS doesn’t guarantee a job offer. If you have any questions, please get in touch.