Job Description

About Us

CommBox is building the next generation of automated customer communication. Our platform lets enterprises automate repetitive work and manage conversations across web, AI Agents, messaging, email, social, and more—boosting satisfaction, ROI, and growth. Our mission: help companies become autonomous enterprises without losing their human touch.

The Role

We’re seeking a Senior Product Manager to own discovery through the delivery of high-impact solutions. You’ll blend strategic thinking with hands-on execution, working cross-functionally to shape our roadmap and ship features customers love. This role spans both outbound (market/customer) and inbound (execution/delivery) product management.

Big advantages: Experience building AI/GenAI products (e.g., LLM-powered workflows, AI agents, conversational AI).

Strong plus: Technical background or prior software development experience.

Must: Keep up with rapid AI innovation and translate it into practical product value.

Responsibilities

• Lead product discovery with customers: uncover pains, validate solutions, and define success metrics.
• Own the product roadmap; align priorities with company goals and customer needs.
• Write clear PRDs, user stories, and specs that enable fast, high-quality execution.
• Partner with Engineering, Design, and GTM to deliver features end-to-end—from ideation and prototyping to launch and iteration.
• Monitor performance, analyze data, and drive continuous improvement post-launch.
• Communicate vision, priorities, and progress to stakeholders; manage trade-offs and timelines.
• Track emerging AI/GenAI capabilities and industry shifts; recommend build/buy/partner options.

Requirements

• 5+ years as a Product Manager, with strong outbound and inbound experience.
• Proven success in B2B2C and SaaS products.
• Demonstrated skill in writing PRDs, user stories, and building coherent roadmaps.
• Excellent communication and stakeholder management, including with enterprise customers.
• Analytical and data-driven; comfortable with metrics, experiments, and dashboards.
• Self-starter who thrives in fast-paced, high-growth environments.
• Experience with Agile practices and tools (e.g., Jira, Confluence).
• Domain familiarity with customer communication platforms or related technologies.

Nice to Have (Big Advantages)

• Hands-on experience with AI/GenAI products (LLMs, AI agents, conversational AI, retrieval/RAG, prompt strategies, evaluation).
• Technical background (e.g., CS/Engineering degree or prior engineering role) enabling effective partnership with developers.
• Habit of staying current with AI trends and rapidly incorporating relevant innovations into the roadmap.