Are you driven, results-oriented and a team player?
With 18,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
In the Senior Product Manager role, you will play a critical part in shaping StoreHub’s transformation into a strategic, product-led organisation. You’ll own a strategic product area end to end - from customer discovery, product strategy, execution, all the way to adoption and measurable business impact across mid-market F&B and retail merchants.
This is a high-ownership, strategic role ideal for someone who wants to move fast, build from scratch, and drive real business outcomes.
What you will do:
Drive Strategic Product Outcomes
Own the entire product strategy and roadmap for your product line.
Define and execute a 12–18 month product plan aligned to business priorities.
Set quarterly OKRs tied to acquisition, revenue growth, and churn reduction.
Build business cases, revenue forecasts, and ROI analyses for major initiatives.
Execute With Purpose & Build Great Products
Work with Engineering to build and launch high-quality features.
Drive adoption, not just shipping - with complete post-launch strategies.
Run experiments, test hypotheses, and iterate quickly based on data.
Coordinate go-to-market with Sales and Marketing to ensure merchant uptake.
Maintain product and delivery quality from design through execution.
Lead Customer Discovery & Insights
Conduct systematic discovery with mid-market F&B and retail merchants.
Analyse churn and identify root causes to inform product decisions.
Build deep domain expertise and become the internal expert for your product area.
Translate customer problems into clear product requirements that drive adoption.
Support Product Leadership & Team Growth
Help define product management best practices and frameworks.
Collaborate cross-functionally with Engineering, Sales, Marketing, and CS.
Mentor and support junior PMs as we scale the product organisation.
Report on product outcomes and performance to leadership.
How you will need to be:
Highly data-driven with strong analytical and problem-solving skills.
Structured, adaptable, and comfortable with fast-paced execution.
Strategic thinker who can also dive deep into details.
Strong communicator who can influence cross-functional stakeholders.
Customer-focused with a builder mindset.
Comfortable with ambiguity and quick iteration.
What you need to have:
5+ years of experience in B2B SaaS product management.
Proven track record driving measurable business outcomes (acquisition, revenue, retention).
Strong data skills - SQL, analytics tools, dashboards.
Strong understanding of Agile principles and tools (e.g., JIRA).
Ability to build business cases, forecasts, and ROI models.
What makes working at StoreHub awesome (and refreshing!):
CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
We do have all the other cool perks too:
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
StoreHub Sdn Bhd (1072290-D) is an all-in-one platform that enables retailers and restaurants across Southeast Asia to automate and grow their businesses. StoreHub’s platform provides a comprehensive ecosystem of solutions ranging from a cloud-based POS system to QR-based table ordering, loyalty, customer engagement, and more. Since its launch in 2013, the platform now serves over 18,000 retail and restaurant outlets across their key markets of Malaysia, Thailand, Philippines and others.
It's critical for businesses to use technology to not just survive but thrive. We also believe that it’s important to bring the best technology not only to those who can afford it but to those who have traditionally been marginalised by the technology race.
That’s why it is our mission to make technology available for everyone, enabling all businesses to grow successfully and sustainably.
At StoreHub, we use the term “pro sports team” to describe how we operate, referring to ourselves as Players (our teammates) and Coaches (our managers). In a pro sports team, we know that winning involves working together with teammates who are extraordinary at what they do and are highly effective collaborators.
In our team, we let results speak for themselves. Our model works best for people who value teammates that deliver strong outcomes and results. By joining us, you'd be signing up for a journey of professional and personal growth with other driven and talented people.
An important discipline we practice to facilitate growth and teamwork is radical candour - we only say things about teammates that we say to their faces (and in a respectful manner). And this goes for interactions with peers, managers, and even with our CEO. We embrace this level of directness so that feedback is real, praise is specific, and criticism is helpful.
If what you’re reading about our team and work philosophy excites you, get in touch! We’d be just as excited to meet and get to know you.
