Job Description

Hey, we’re Faye!

Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.

What we’re looking for:

We’re seeking a Product Manager with a sharp focus on acquisition, onboarding, and A/B testing—someone who thrives on data-driven growth and seamless user experiences. You’ll play a critical role in shaping and executing the vision for our products, focusing on delivering exceptional user experiences for both travelers and internal teams. You will build a lot of A/B tests, analyze conversion trends, and segment our traffic to different experiences per the needs of that segment. You will work closely with multiple stakeholders including R&D, design, growth, marketing, communications, CX —to drive innovation, solve real user problems, and ensure our products meet the evolving needs of travelers.

Responsibilities

• Lead Product Development: Own the product lifecycle from ideation through launch of your own product squad, managing sprints to drive impactful product releases.
• Run and analyze A/B tests and other experiments to improve customer experience and learn more about our users.
• Data-Driven Decisions: Analyze user behavior and app data to inform product direction and optimize the customer journey.
• Define Clear Specs: Write detailed specifications and requirements for the development teams, ensuring alignment across all stakeholders.
• User-Centric Research: Conduct user research to uncover pain points, identify opportunities for improvement, and create solutions that enhance user satisfaction.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to gather insights, feedback, and market trends, ensuring product alignment with business goals.
• Performance Metrics: Define key metrics to measure product success and continuously iterate based on user feedback and performance data.
• Cross-Functional Leadership: Work across departments to ensure smooth integrations and feature launches, fostering collaboration between R&D, marketing, and customer-facing teams.
• Agile Mindset: Thrive in a fast-paced, agile environment, delivering results efficiently while maintaining a user-first approach.

Requirements

None

Qualifications

• 5+ years in Product Management with a strong track record of launching successful web products, mobile applications, and back-office systems in a B2C environment.
• Analytical Proficiency: Hands-on experience with data analytics tools such as MixPanel, FullStory, or similar to drive informed product decisions.
• Industry Knowledge: Experience in fintech, insurtech, or consumer-focused tech products aimed at the American market.
• Agile Leadership: Expertise in agile processes and working with global, cross-functional teams in collaborative environments.
• Third-Party Coordination: Proven ability to manage third-party integrations and ensure seamless feature releases.
• Communication & Collaboration: Strong interpersonal skills with the ability to communicate effectively across all levels of the organization.
• Self-Starter: Demonstrated initiative, with a bias for action and the ability to work independently.

Why Faye? At Faye, you’ll join a passionate, innovative team where every voice is valued, and every idea matters. We’re building the future of travel insurance, setting new standards in the industry, and we want you to be part of this journey.