Job Description

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.

We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 45 million people across North America.

Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entrée Capital, we’ve raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.

We’re hiring a Senior Product Manager to lead one of Empathy’s most strategic domains. This is a cross-functional, high-impact role where you’ll take ownership of complex enterprise-facing products that require clarity, compliance, and scale.

You’ll define how Empathy delivers more value to our partners and end-users - whether through automation and AI in regulated workflows, or through the tools, education, and visibility partners need to confidently introduce Empathy. This is a rare opportunity to own a 0→1 product area, shaping foundations from scratch and building solutions that touch millions of families.

In this role you will

• Own the product lifecycle for a new enterprise-facing domain - from discovery and alignment to delivery, measurement, and iteration.
• Define the product vision and roadmap, balancing compliance, scalability, and user impact.
• Partner with Engineering, Data, Legal, Operations, Growth, and Partner Success to build reliable, scalable solutions.
• Translate complex requirements (regulatory, partner, operational) into simple, usable workflows.
• Create tools and narratives that help partners understand, embrace, and demonstrate the value of Empathy.
• Represent Empathy externally, building trust with partners and aligning product work to business outcomes.

Why Join Us?

• Take ownership of a new domain with direct impact on Empathy’s growth and industry transformation.
• Build solutions that combine automation, AI, and partner enablement to reimagine critical processes.
• Collaborate with a motivated, mission-driven team focused on deeply human-centered experiences.
• Join a growing product team with room to lead, influence, and grow.

Requirements

• 5+ years of product management experience with a proven track record in 0→1 or complex enterprise products
• B2B or B2B2C background is required.
• Experience in regulated industries or partner-facing platforms (such as insurtech, fintech, healthtech, or similar) is a strong plus.
• Experience building AI-powered solutions for complex workflows - a strong plus.
• Ability to translate compliance and partner needs into product requirements.
• Strong storytelling and communication skills - able to explain value to technical teams and external partners alike.
• Excellent cross-functional leadership across Product, Engineering, Legal, Operations, and external stakeholders.
• Track record of delivering measurable outcomes and building scalable systems.
• Native proficiency in English, with the ability to lead meetings, presentations, and partner discussions confidently.