Job Description

About The Role

Join one of the leading global technology companies as a Senior Product Manager, based in our brand-new Auckland CBD office.

Reporting directly to the Snr Director of Product, as a Senior Product Manager (Snr PM1) at Pushpay, you will own outcomes within a defined product charter across Donor Management, Church Management (ChMS), Integrations, Apps, or Partnerships. You'll work closely with Engineering, Design, and cross-functional teams, increasingly supported by AI-assisted tools and Pushpay's AI product development process, to deliver roadmap outcomes, shape product packaging, and ensure we bring meaningful value to customers. You'll run your workstreams through Pushpay's core delivery systems, such as Jira for backlog and sprint management and Confluence for specs and decisions, and collaborate flexibly across time zones with global product, engineering, and partner teams. This role is hands-on, with strong ownership of features and delivery, while building the skills for broader strategic influence.

Supervisory responsibilities No direct reports

What You’ll Do

• Define and execute product roadmap for your charter, balancing customer value, business goals, and technical feasibility.
• Drive discovery with customers and internal stakeholders to understand needs and validate solutions.
• Partner with Engineering and UX to deliver features and enhancements, ensuring quality and timely release.
• Collaborate with Marketing, Sales, and Customer Success to support product launches, GTM enablement, and adoption.
• Support packaging and pricing decisions for features, ensuring alignment with product tiers (Basic, Advanced, Complete).
• Build working knowledge of API endpoints, integrations, and payments processing, contributing to the growth of our marketplace and ecosystem.
• Develop understanding of vault and tokenisation processes and settlements to support payments-focused initiatives.
• Leverage data and AI tools to analyse usage patterns, identify opportunities, and support decision-making.
• Evaluate and champion AI-driven product features that enhance donor insights, admin automation, and customer value, building AI fluency over time and advocating for the adoption of AI productivity tools within the team.
• Champion customer experience, ensuring that Pushpay products remain simple, powerful, and trusted.
• Mentor and coach other Product Managers to support their professional growth and career development.

Skills & Experience

• 5+ years product management experience in SaaS, fintech, or adjacent industries.
• Proven success delivering features or products end-to-end within cross-functional teams.
• Strong ability to translate customer needs into product requirements.
• Experience with APIs, integrations, or partnership-driven product models.
• Exposure to payments, tokenisation, or fintech ecosystems is preferred.
• Practical, hands-on experience with AI and machine learning applications in product development and internal workflows, including the judgement to evaluate AI-driven features and their limitations.
• Familiarity with Agile development methodologies and proficiency managing workstreams in Jira or an equivalent issue-tracking system.
• Excellent written and verbal communication, with strong collaboration skills.
• Flexibility to work occasional non-standard hours to support meetings and collaboration with global, cross-timezone teams.

Tools & Systems

• Workstream & Delivery Management: Jira (or equivalent issue-tracking system) for backlog management, sprint planning, and roadmapping; Confluence (or equivalent) for specs, decisions, and documentation.
• AI-assisted Product Tools: Generative AI assistants (e.g. Claude, Atlassian Intelligence, or similar) used for research synthesis, requirements drafting, and workflow automation, in line with Pushpay's AI product development process and responsible AI guidelines.
• API and Integration Tooling: Postman (or equivalent) for testing and documenting API endpoints, alongside working familiarity with payments platforms such as vault, tokenisation, and settlement systems relevant to your charter.
• Product Analytics: Tools such as Amplitude, Pendo, or equivalent for usage analytics and adoption tracking.

What's in it for you...

This is a fantastic opportunity for an ambitious Senior Product Manager ready to join a growing, people-first global technology business. You’ll gain genuine career growth opportunities, mentorship, and the chance to make an impact at both a strategic and operational level.

We’re committed to investing in our people through real-world experiences, coaching, and professional development. You’ll be part of a values-led organization where your work contributes directly to strengthening communities and enabling social good.

About Us

Pushpay is a high-growth Kiwi founded SaaS business that is spread between offices in the United States and Auckland, NZ. We help organisations and communities come together and stay connected through our suite of mobile apps, management software, and giving technology. Our teams of Software Engineers, SRE’s, QA's, UX and Product Managers work closely together to deliver value to our customers as the leading provider of mobile apps and giving technology to churches, schools, and nonprofits.

Benefits

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• Family Oriented Workplace: As our Pushpay family grows, we understand yours may too. Our paid parental leave policy offers primary & secondary caregiver leave, and we also have no leave override for those returning to work after parental leave, meaning you'll be paid at your full rate for annual holidays.
• Hybrid Work Model: We aim to offer a healthy work/life balance with flexible hours and the option to work from home 2 days a week.
• Sick Leave: You'll automatically start accruing this upon starting - no 6 month wait period.
• Volunteer Time Off: 16 hours paid VTO per year, so you can give back to causes most meaningful to you.
• Advanced gear
• Unlimited snacks, drinks, and coffee!
• Employee Assistance Program (EAP)
• Free annual flu shots
• Fun social events throughout the year, and Friday in-office happy hours
• Training:$3,000 annual training allowance for personal development

If you’re passionate about innovation and people, and keen to work in a fast-paced and inclusive environment, we’d love to hear from you!

Please note: To be considered for this vacancy you must either currently reside in New Zealand, or if currently off-shore, be a New Zealand citizen, permanent resident or resident with valid travel conditions.

Please submit your resume/CV in PDF format to prevent formatting errors upon submission. After applying, we highly encourage you to check your spam/junk folder regularly for communication from the Pushpay People team.