Senior Product Engineer, Consumer (Full-Stack)
Location: Nine Elms, London. Full time, 3 days a week on site.
You'll need the right to work in the UK and be based in London. We are not able to offer visa sponsorship for this role.
About Zapp
Zapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, from app users to frontline staff to store workers. We are relentlessly focused on delighting our customers.
We are backed by the world's leading investors, and our team has scale-up and exit experience at companies such as Amazon, Deliveroo, Tesco, Stuart, and Just Eat. If you're ready to help build the world's most customer-focused company, get in touch.
Our Leadership Principles
These five principles describe what great looks like at Zapp. They are the single framework we use across performance reviews, growth conversations, and leadership expectations.
Creating Magic
Taking Ownership
Raising the Bar
Winning Together
Delivering with Speed
We are an AI-first company
We don't just build software. We build intelligent systems. From AI-assisted development workflows to LLM-powered product features, we expect every engineer to embrace and actively shape how AI changes what we ship and how we ship it. If you're the kind of engineer who gets excited by what's possible when agents, models, and great product sense meet, you'll feel at home here.
The role
Join our growing Consumer team and take full lifecycle ownership of the apps our customers use every day. We're building a world-class experience across iOS, Android, and web, and you'll help us get there.
Quick commerce moves fast and lives in the real world. AI is changing how we build it. That's the part we love. We need engineers who are curious, energetic, and thrive at the front line of both.
What you'll do
Build a world-class customer experience across the stack. Ship across backend, web, and infrastructure, and into mobile when features cross over.
Bring AI into how we build. Use AI in your daily work. Share patterns that help the team move faster, and learn from what others discover.
Help shape AI in our product. AI features in our app are still early. Spot the customer moments where AI can create magic, prototype them, and bring them to life.
Own delivery end-to-end. Pick up a problem, design the solution, ship the work wherever the feature lives, and see it through to production.
Own on-call. Be on the rotation, and stand behind what you ship in production.
Keep production fast and trusted. Watch latency, harden release processes, and protect what customers rely on.
Raise the bar for the team. Contribute to architectural discussions and the patterns that shape our codebase. Lift the people around you.
You're a great fit if you
Senior full-stack experience. 7+ years shipping production code end to end, comfortable across backend, web, and infrastructure.
Strong fundamentals. Confident with TypeScript, GraphQL, and SQL. At home in NestJS (or a similar Node.js framework) and React.
Cloud and DevOps minded. Comfortable across GCP or a similar cloud, CI/CD, observability, and modern infrastructure tooling.
Use AI daily. AI assistants are part of how you build. You bring back patterns that help others get more out of them too.
Think product, not just code. You measure your work by what changed for the customer, not the lines of code shipped.
Production minded. Solid grasp of API design, observability, scaling, reliability, and security.
Care about craft. Clean APIs, attention to detail, and how the system feels to work in.
Comfortable in uncertainty. You move forward when the path isn't clear, instead of waiting for someone to define it.
Test as you build. Automated tests are how you ship code you trust.
Passionate about execution. Curiosity, energy, and a habit of moving things forward.
Excellent communicator. Clear in how you write and speak, and you love sharing what you learn.
If most of these land for you, please apply. We hire on trajectory and curiosity as much as CV.
Even better if you know
NestJS Our backend is a NestJS service, and you'd feel at home when features need backend work.
React Native Our consumer apps run on React Native and Expo. You'll touch them when features cross stack boundaries.
GraphQL Federation We run a federated gateway across multiple subgraphs, and federation experience makes schema and subgraph work easier.
Distributed systems at scale Event-driven patterns, async processing, real-time data flows.
Infrastructure as code Terraform, Kubernetes, or similar.
Quick commerce or similar domain. Logistics, on-demand delivery, or another real-time, high-throughput consumer environment.
You won't be a great fit if you
👎 Need a fully defined process and a large, structured team to do your best work.
👎 Chase technical perfection at the expense of what the customer actually needs.
👎 Stall when the path forward isn't clear, or wait to be told what to do.
👎 Want to stay strictly inside your specialty and avoid unfamiliar parts of the stack.
What's the interview process like?
We aim to make our process clear, respectful of your time, and a real two-way conversation.
Stage 1 - Intro call (30 min). A short chat about your background and a chance for us to tell you more about Zapp, the team, and the role.
Stage 2 - Technical interview (90 min). Live coding and a system design discussion. You'll have full access to any AI tooling you'd normally use, and we'll send you a boilerplate repository in advance so you can focus on the problem, not the setup.
Stage 3 - Values & Leadership interview (60 min). A conversation with senior leadership about how you work, what you care about, and how you align with our Leadership Principles.
Stage 4 - Offer.
We will need to verify your right to work in the UK before extending an offer.
Benefits
Competitive salary
Equity package.
25 days of holiday per year, plus all bank holidays.
Private health insurance.
Extended sick pay and maternity or paternity leave.
Cycle to work scheme.
Founded in 2020, Zapp is London’s leading premium convenience delivery app, elevating the everyday lives of hundreds of thousands of Londoners. We leverage cutting-edge technology to anticipate customer needs – ensuring the most relevant products are always available, at the right location, at the right time.
From daily essentials to luxury favourites and pharmacy needs, our hand-picked product range showcases global icons and beloved local brands, available for delivery to customers' doors in minutes, 24/7.
We're on a long-term mission to bring technology to convenience retail, a $4 trillion global industry that remains largely offline. Our strategy is simple: build out the system in one of the world's largest megacities – London. We've witnessed significant demand (i.e. 'product-market fit') for on-demand convenience and have decided to focus on a large, profitable segment as we expand our system in the coming years: premium convenience.
Catering to premium, high-demand customers forces us to constantly innovate and encourage the standards of excellence across the board. We're excited to expand Zapp over the coming years and decades as we build the ‘need it now’ supply chain of the future.
Zapp is proud to be backed by some of the world's leading venture capital and growth equity investors, including Lightspeed Venture Partners, as well as some of the most iconic figures of our generation, including Sir Lewis Hamilton.
Come and join our team of scale-up and exit experts from companies such as Amazon, Deliveroo, Selfridges and more.
