Job Description

About Phorest

At Phorest, we create software that empowers salons and medi-spas to grow and thrive. We combine innovative technology with a deep understanding of the beauty industry to deliver solutions that make running a salon simpler, more efficient, and more profitable.

The Role

We’re looking for a Senior Product Enablement Manager to join our Product Operations team and own Phorest’s global product enablement and education strategy.

Sitting within Product Operations, this senior individual contributor will ensure our product investments translate into confident teams, successful launches, and measurable customer value. You will play a key role in educating and preparing customer-facing teams for new product and feature launches—ensuring they have the knowledge, supporting collateral, guidance, and systems to confidently onboard, support, and grow customer adoption.

Partnering across Product, Product Marketing, Education, Support, Success, Growth, Sales, and Regional teams, you will establish scalable standards, establish our end-to-end product content strategy, drive digital adoption via tools like Pendo, and leverage AI to scale operational efficiency. This is a high-impact opportunity to shape internal product education, scale knowledge systems, and optimize product adoption globally.

What You’ll Do

• Global Strategy & Governance: Define and evolve Phorest’s global approach to product enablement, launch readiness, and internal education. Establish scalable frameworks and governance that enable consistent execution across functions and regions.
• Launch Readiness & Change Management: Partner across Product, Product Marketing, Release & Launch Operations, and regional teams to translate product strategy into clear launch plans, ensuring customer-facing teams are fully equipped to operationalize new capabilities.
• Scalable Education & Knowledge Systems: Design learning pathways, training programs, playbooks, and self-service knowledge ecosystems that build product capability, streamline PM onboarding, and reduce operational reliance on Product Managers.
• End-to-End Product Content Strategy: Own Phorest’s product content lifecycle—defining standards for Jira, Notion, release notes, feature catalogues, and release communications to ensure consistent product messaging across all internal and external touchpoints.
• Digital Adoption & Pendo Governance: Own the strategy and operating standards for Pendo and in-product guidance, utilizing digital adoption interventions to drive activation, engagement, and sustained feature usage.
• Data-Driven Outcomes & Feedback Loops: Define success metrics for enablement initiatives, combining product data, customer insights, and frontline feedback to diagnose adoption barriers and deliver targeted education programs.
• Product Expertise & AI Scaling: Serve as a senior product expert across Phorest products and industry workflows, while leveraging AI, automation, and operational improvements to increase enablement leverage and self-service.

What You Bring

• 7+ years’ experience in Product Enablement, Product Operations, Customer Enablement, Product Adoption, Customer Success Operations, Learning, or a related SaaS discipline
• Proven ownership of a strategic, cross-functional domain with significant organizational impact and a track record of driving complex product launches and change management
• Deep expertise in designing scalable enablement, education, knowledge, or digital adoption programs
• Strong product, customer, and commercial acumen with the ability to connect product capabilities to business outcomes and customer value
• Strong analytical capability, using quantitative product/customer data and qualitative insight to identify knowledge gaps and drive solutions
• Proven ability to influence senior stakeholders, build alignment, and deliver cross-functional outcomes without direct authority
• Exceptional communication, facilitation, and storytelling skills, with the ability to translate complex product capabilities for various internal and external audiences
• Hands-on experience with digital adoption platforms (such as Pendo) and product analytics tools
• A growth mindset and comfort using AI, automation, and modern tools to optimize operational scale and self-service

Benefits

🧘 Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

💰 As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

🚵🏿 We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

🦸‍♀️ We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

🍼 We care for your family and provide Enhanced Maternity and Paternity Benefits.

🌳 We grow our own timber! We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

🏠 Moving house? Phorest employees get 3 moving days.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.