Job Description

We are hiring a Senior Product Designer II to lead systems and platform‑level design for Digital Ordering experiences across web, mobile app, kiosk and loyalty for Yum! Brands.

This is a high‑impact senior individual contributor role focused on defining the experience architecture, workflows, and interaction models that power customer‑facing commerce journeys at scale. The work spans browse, customization, offers, checkout, and post‑order experiences, used by millions of guests across iconic brands like KFC, Taco Bell, Pizza Hut, and Habit Burger.

You will partner closely with Commerce Product and Engineering teams, the Digital Ordering team, the Smart Operations Team, and work hands‑on with the Design Systems team to ensure experiences are consistent, scalable, and production‑ready across brands, platforms, and markets.

The ideal candidate is a designer who thrives in ambiguity, can clearly model complex system behavior, and balances customer experience, business goals, and system constraints, while remaining deeply involved in execution.

Experience Architecture & Systems Definition

• Own the experience architecture for your Digital Ordering domain, defining interaction models, workflows, navigation structures, and cross‑platform patterns.
• Translate complex commerce logic (menu structure, customization rules, offers, rewards, pricing) into intuitive, scalable experience frameworks.
• Create system‑level diagrams, ecosystem maps, and workflow schemas to align designers, product managers, and engineers.
• Ensure architectural decisions support reuse, consistency, and long‑term scalability across brands and platforms.

• Partner closely with the Design Systems team to ensure designs leverage shared components and patterns, and to develop UX patterns that support both the design system and Digital Ordering experiences.

End to End Product & Workflow Design

• Lead end‑to‑end design for complex, multi‑step flows, from concept through execution‑ready designs.
• Create detailed user flows, prototypes, and annotated specifications for engineering partners.
• Define edge cases, error handling, fallback states, and recovery paths to ensure reliability in high‑traffic, real‑time environments.
• Design across web, mobile app, and loyalty surfaces with attention to platform‑specific behaviors and constraints.

Design System Partnership (Mandatory)

• Partner closely with the Design Systems team to apply, evolve, and validate components and patterns in real production workflows.
• Identify new pattern opportunities, component needs, and system gaps based on Digital Ordering use cases.
• Advocate for scalable, system‑aligned solutions while balancing the need for brand differentiation across experiences.
• Ensure consistent, high‑quality application of design system standards across teams and platforms.

Cross Functional Collaboration & Influence

• Act as a primary design partner to Commerce Product, Engineering leads and Design Systems Team, influencing roadmap decisions through clear articulation of user needs and system constraints.
• Facilitate design critiques, alignment sessions, and decision points to drive clarity and quality.
• Communicate design rationale and tradeoffs effectively to technical and non‑technical stakeholders.
• Support and mentor junior designers (L4–L7) through workflow modeling, systems thinking, and interaction design craft.

Raising Design Maturity

• Establish and reinforce UX principles and best practices for large‑scale, consumer commerce experiences.
• Improve design documentation quality, accessibility, and cross‑team understanding.
• Model strategic thinking and design leadership consistent with Yum!’s leadership values.

• 7+ years of experience in product design, UX design, or interaction design.
• Proven experience designing consumer‑facing digital products, ideally in commerce or transactional domains.
• Deep expertise in systems design, workflow modeling, and interaction architecture.
• Strong portfolio demonstrating systems thinking, pattern definition, and end‑to‑end ownership.
• Demonstrated experience partnering closely with design systems teams and working within shared component frameworks.
• Advanced skills in interaction design, information architecture, prototyping, and UX specification writing.
• Strong collaboration skills with Product and Engineering partners in ambiguous problem spaces.

Preferred Qualifications:

• Proficiency with modern design tools (Figma preferred).
• Experience designing at scale across multiple brands, markets, or platforms.
• Experience balancing design system consistency with intentional brand differentiation.
• Background in high‑traffic or real‑time digital experiences.
• Experience mentoring designers or elevating craft quality across teams.
• Familiarity with usability heuristics, service design methods, and accessibility best practices.

Salary range: $125,000 – $145,000 + bonus eligibility