Job Description

HRS AS A COMPANY

HRS is transforming the future of corporate travel through innovative technology. In a $600 billion global lodging and meetings market, inefficiencies are rampant—from frustrating traveler experiences caused by outdated check-in and payment systems to millions lost annually due to missing or non-compliant invoices that block VAT reclaim. With travel increasingly complex and fragmented, the opportunity for innovation is enormous—and HRS is leading the charge.

HRS offers an unparalleled end-to-end solution for managing corporate lodging, group travel, long stay, and meetings—all within a single, unified platform. With HRS Connect, companies gain access to a sleek, consumer-grade booking interface that consolidates fragmented travel spend and delivers full visibility across all travel categories. This is paired with HRS’s proprietary AI Copilot, which enables travel and procurement leaders to steer their programs strategically with real-time data, actionable insights, and one-click implementation of optimizations.

Together, these solutions empower organizations to drive measurable cost savings, boost policy compliance, and radically improve the traveler experience. The HRS platforms enable customers to achieve up to 3x return on investment, achieve close to 100% invoice compliance, and increase corporate program adoption by over 20% — which is particularly relevant in unmanaged spend areas like meetings and groups.

With over two decades of proprietary data, market-leading AI, and deep integration across the travel and expense ecosystem, HRS powers travel programs for 35% of the Fortune 500. From seamless payment to e-invoicing to VAT reclaim, HRS offers unmatched transparency, governance, and performance — turning travel into a data-driven advantage with a sharp focus on customer excellence, compliance, and automation.

BUSINESS UNIT

Pay2Reclaim platform is at the core of HRS’s value proposition—simplifying travel payments, automating invoicing, and transforming spend data into actionable insights. Key HRS innovations such as seamless payments, automated invoice validation, fully eligible VAT reclaim, and actionable spend data insights are all powered by the Pay2Reclaim platform.

As a member of the Pay2Reclaim teams, you’ll operate at the crossroads of travel and finance, helping some of the world’s leading businesses streamline complex payment flows and gain control over their global travel spend —with visibility, automation, and intelligence at every step.

POSITION

As a Senior Product Designer, App for Pay-to-Reclaim, you will thrive in high-stakes ambiguity, leading continuous discovery and rapid iteration to transform complex VAT and payment workflows into seamless mobile experiences. Working in an international, English-speaking environment, you will bridge the gap between technical fiscal requirements and premium user-centered design. By leveraging quantitative data and A/B testing alongside qualitative insights, you will validate hypotheses and drive evidence-based design decisions. This is your opportunity to own the end-to-end journey for travelers on the move, turning global fiscal complexity into intuitive, high-impact craft.

CHALLENGE

• Champion "Apple-esque" Mobile Simplicity: Own the end-to-end mobile experience by transforming dense payment and expense workflows into clear, elegant, and high-trust interactions for travelers on the move.
• Lead Iteration-Based Discovery: Partner within the Product Trio to navigate ambiguity and drive continuous discovery, rapidly prototyping and validating solutions to ensure every release simplifies global fiscal complexity.
• Architect High-Trust Financial Journeys: Define the logic and flow of sophisticated payment systems, ensuring transparency and precision while minimizing user friction in high-stakes regulatory environments.
• Drive Evidence-Based Impact: Leverage quantitative data and A/B testing alongside qualitative insights to validate hypotheses, iterate on interaction models, and drive measurable improvements in mobile adoption and reclaim success rates.
• Balance Strategic Horizons: Deliver production-ready mobile outputs for immediate impact while navigating research-led discovery for future financial opportunities and shaping our long-term innovation roadmap.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• Design Excellence & Complexity: 6+ years of experience leading design for high-scale B2C native products for Android and iOS. You have a proven ability to distill complex data ecosystems into elegant, “Apple-esque" user journeys through rigorous iterative testing.
• Data & Decisions: Expertise in leveraging quantitative data and A/B testing alongside qualitative insights to validate hypotheses, iterate on designs, and drive evidence-based product decisions.
• Execution & Velocity: Self-organized and decisive, with the ability to manage multiple design horizons simultaneously. You deliver production-ready, high-quality outputs at a high pace without compromising integrity.
• Communication & Influence: Strong storyteller with excellent English skills, capable of aligning stakeholders and advocating for the user. Experience with Product Trio model and structured discovery techniques (e.g., PRFAQs, Amazon 6-pagers) is a strong plus.
• Familiarity with digital payments, expense management, corporate travel frameworks (VAT, tax, corporate travel policy) is a strong plus.
• AI Workflow: Passionate about AI-assisted design and agile product development, with a growth mindset and curiosity to explore how emerging tools can shape the next generation of user experiences

LOCATION, MOBILITY, INCENTIVE

• Competitive Pay: Attractive salary package with a 13th-month bonus and Reward bonus
• Hybrid Working Model: Embrace flexibility of working from both home and office that supports better work-life balance and boosts productivity
• Recognition That Matters: We celebrate your milestones with meaningful rewards and long-term commitment opportunities (after 2 years, 5 years, 10 years, etc. Of service)
• Comprehensive Benefits: Private health insurance for you and family member, plus full statutory coverage (social, health, unemployment)
• Time to Recharge: 18 days of paid leave per year, including sick days
• Continuous Growth: Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities
• Support for Your Day-to-Day: Meal and parking allowances to keep life simple
• Culture That Empowers: Company trips, year-end celebrations, structured quarterly team bonding, culture activities for x-team collaboration — because strong teams drive meaningful outcomes
• Refer and Earn: Generous referral bonus for every successful hire you bring in
• Location Lim Tower 3, 29A Nguyen Dinh Chieu Street, District 1, HCMC