Job Description

HRS AS A COMPANY

HRS is transforming the future of corporate travel through innovative technology. In a $600 billion global lodging and meetings market, inefficiencies are rampant—from frustrating traveler experiences caused by outdated check-in and payment systems to millions lost annually due to missing or non-compliant invoices that block VAT reclaim. With travel increasingly complex and fragmented, the opportunity for innovation is enormous—and HRS is leading the charge.

HRS offers an unparalleled end-to-end solution for managing corporate lodging, group travel, long stay, and meetings—all within a single, unified platform. With HRS Connect, companies gain access to a sleek, consumer-grade booking interface that consolidates fragmented travel spend and delivers full visibility across all travel categories. This is paired with HRS’s proprietary AI Copilot, which enables travel and procurement leaders to steer their programs strategically with real-time data, actionable insights, and one-click implementation of optimizations.

Together, these solutions empower organizations to drive measurable cost savings, boost policy compliance, and radically improve the traveler experience. The HRS platforms enable customers to achieve up to 3x return on investment, achieve close to 100% invoice compliance, and increase corporate program adoption by over 20% — which is particularly relevant in unmanaged spend areas like meetings and groups.

With over two decades of proprietary data, market-leading AI, and deep integration across the travel and expense ecosystem, HRS powers travel programs for 35% of the Fortune 500. From seamless payment to e-invoicing to VAT reclaim, HRS offers unmatched transparency, governance, and performance — turning travel into a data-driven advantage with a sharp focus on customer excellence, compliance, and automation.

BUSINESS UNIT

Search & Book is at the core of HRS’s value proposition - simplifying how employees book hotels and meeting spaces, increasing program adoption, and delivering full transparency across lodging and meetings spend. Key HRS innovations such as AI-powered search, real-time rate validation, and multi-source content integration ensure travelers always see the most relevant, compliant, and cost-effective options.

These capabilities not only improve traveler satisfaction and policy compliance but also play a central role in enabling HRS’s go-to-market strategy. Search & Book strengthens our global content ecosystem—unlocking network effects that drive scalability, data quality, and continuous optimization across the platform. Search & Book doesn’t just support the travel experience; it powers the intelligent discovery and selection layer that connects every stay and meeting in one seamless flow.

As a member of the Search & Book team, you’ll work at the intersection of user experience, content intelligence, and global supply. You’ll help some of the world’s leading enterprises deliver smarter, more sustainable ways to stay and meet—with visibility, personalization, and control at every step.

POSITION

As a key member of Search & Book team, you’ll design intuitive, seamless experiences that serve the diverse needs of corporate travellers, travel agents, and meeting planners. From web tools to APIs, you'll craft solutions that simplify complex journeys and scale globally.

You’ll partner closely with product managers, engineers, marketers, and sales teams to turn insights into powerful, user-centred products. You will be at the forefront of tackling the usability risk - ensuring our products not only work but are intuitive, efficient, and impactful for customers. Through close collaboration, strategic design, and user-driven insights, you will help shape products that deliver measurable value to both users and the business.

CHALLENGE

As a Product Designer in our Search & Book vertical, you will shape next-generation, AI-first user experiences that make business travel feel effortless, intuitive, and intelligently guided. Your mission is to design interfaces and interactions that empower users to book with confidence and delight — all while advancing HRS’s global vision of seamless, data-driven travel.

You will:

• Own usability and simplicity Design “Apple-esque” experiences that transform complex booking flows into clear, elegant, and emotionally engaging interactions across transient, group, meeting, and long-stay journeys.
• Design intelligent, data-driven interfaces Leverage data, market benchmarks, and customer criteria to build adaptive, context-aware experiences (e.g., guided supplier quotations and dynamic recommendations).
• Build AI-first user journeys Apply generative and predictive AI design patterns that anticipate user intent, minimize friction, and continuously learn from usage data.
• Drive measurable business impact Use funnel analytics, conversion metrics, and satisfaction data to improve repeat usage, cross-segment adoption, and time-to-booking.
• Deliver design with integrity and velocity Operate with a high level of accountability, producing timely, high-quality designs that are ready for production in committed project cycles.
• Balance short- and long-term design horizons
  • H1 (Now) Deliver tangible design output for current initiatives.
  • H2 (Next) Validate and prepare future opportunities through research and prototyping.
  • H3 (Later) Contribute to long-term design vision, exploration, and innovation.
• Accelerate time-to-revenue Organize your design process for maximum go-to-market speed, leveraging rapid prototyping, LLM-assisted design tools, and customer/partner co-creation.
• Expand our knowledge base Develop and maintain a growing repository of LLM-based user personas, ensuring research insights scale across teams and markets.
• Collaborate as part of the Product Trio Partner with Product and Engineering to validate hypotheses, iterate on solutions, and ensure every release drives both user and business value.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...

• 6+ years of experience in product design for B2B or B2C digital products, ideally within complex, data-rich ecosystems.
• Mastery of design tools such as Figma, Figma Make, Uizard, Lovable, Builder.io, and Maze AI, using them not only for interface design but also for rapid experimentation and validation.
• Proven experience using AI in UX research — from desk research and note-taking to data synthesis, documentation, and journey mapping.
• Strong background in usability testing and iterative design, combining qualitative insights with behavioral data to address usability risk and validate design hypotheses.
• Highly decisive and self-organized, able to prioritize effectively, manage multiple design horizons, and drive execution speed without compromising quality.
• Analytical and data-literate: Comfortable interpreting funnel metrics, conversion data, and behavioral analytics to inform and justify design decisions.
• Collaborative and influential: Skilled at advocating for user-centered design within cross-functional teams and aligning diverse stakeholders around usability and design integrity.
• Excellent written and spoken English, with strong storytelling and documentation abilities (Amazon 6-pager experience is a strong plus).
• Passionate about AI-assisted design and agile product development, with a growth mindset and curiosity to explore how emerging tools can shape the next generation of user experiences

LOCATION, MOBILITY, INCENTIVE

Location: Anna Building, Ho Chi Minh City

• Competitive Pay: Attractive salary package with a 13th-month bonus and Reward bonus
• Hybrid Working Model: Embrace flexibility of working from both home and office that supports better work-life balance and boosts productivity
• Recognition That Matters: We celebrate your milestones with meaningful rewards and long-term commitment opportunities (after 2 years, 5 years, 10 years, etc. Of service)
• Comprehensive Benefits: Private health insurance for you and family member, plus full statutory coverage (social, health, unemployment)
• Time to Recharge: 18 days of paid leave per year, including sick days
• Continuous Growth: Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities
• Support for Your Day-to-Day: Meal and parking allowances to keep life simple
• Culture That Empowers: Company trips, year-end celebrations, structured quarterly team bonding, culture activities for x-team collaboration — because strong teams drive meaningful outcomes
• Refer and Earn: Generous referral bonus for every successful hire you bring in