Job Description

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs.

Overview:

• Workstyle: This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:
• AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.
• Reports to: User Experience Director
• Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.
• Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Application Period Disclosure: We are accepting applications for this role on a rolling basis and will continue to do so until the position is filled. We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for:

We’re seeking a Senior UX Designer to drive engaging, user-centered experiences across our digital platforms. The ideal candidate will be a hands-on contributor, a strong collaborator, and an advocate for intuitive, accessible design that enhances the customer journey.

• 5+ years of experience in UX design, with a focus on consumer-facing digital products
• Strong background in interaction design, visual design, and information architecture
• Experience with Design Systems, including scaling and maintaining component libraries
• Advanced Mastery in Figma, Adobe Creative Suite (or equivalent tools)
• Knowledge of HTML, CSS, and front-end development best practices is a plus
• Strong ability to communicate complex interactive concepts to cross-functional teams
• Leverage AI to accelerate research, synthesis, and iteration — while keeping human judgment and user empathy at the center of every design decision.
• Portfolio showcasing user-centered, visually compelling designs and design rationale.

Who this role isn't for:

• The Siloed Creator: If you prefer working in isolation or just want to take a highly prescriptive brief and execute it, this won't be a fit. You will be expected to actively lead UX efforts and collaborate deeply with product managers and engineers from ideation to launch.
• The One-Off Designer: We rely on consistency and efficiency across our products. If you prefer crafting standalone visual masterpieces rather than advocating for systematic design and scaling component libraries, this environment might frustrate you.
• The "AI is the Output" Thinker: While we expect you to leverage AI to accelerate research and iteration, the final output requires human judgment and user empathy. This role isn't for someone who treats AI-generated concepts as finished work

What you’ll do:

As a Senior Product Designer, you’ll work with product managers, engineers, and fellow designers to shape the customer experience across Custom Ink’s digital ecosystem.

• Lead UX design efforts from ideation through launch, collaborating with product managers and engineers
• Design and refine user journeys by translating research insights into intuitive, engaging experiences
• Develop and enhance our Design System, ensuring consistency, scalability, and efficiency across products
• Advocate for systematic designing, teaching best practices and fostering alignment with engineers and designers
• Conduct user research, usability testing, and data analysis to drive evidence-based design decisions
• Iterate on designs based on feedback, usability testing, and business objectives
• Collaborate with cross-functional teams to balance user needs, technical feasibility, and business goals

How you’ll be measured:

• Impact on design quality: Advancement of the Design System, ensuring consistency, scalability, and efficiency across products.
• User engagement & conversion: Delivery of intuitive, user-centered experiences that drive higher conversion rates and customer satisfaction.
• Influence & leadership: Ability to advocate for systematic design practices and mentor cross-functional teams on UX best practices.
• Communication & collaboration: Effectiveness in building alignment across Product, Engineering, and Marketing teams to enhance the user experience.
• Data-informed decision-making: Success in leveraging research, usability testing, and analytics to drive design strategy and business outcomes.

How you’ll make a difference:

As a Senior Product Designer, you’ll play a vital role in shaping the future of Custom Ink’s e-commerce platform. Your expertise in design, research, and strategy will directly influence our customers' experiences, ensuring seamless and engaging interactions. As part of a collaborative, growth-driven team, your work will help drive business success while championing user-centered design.

Compensation:

Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.

• For this salaried, exempt position, the pay range is $135,500 - $164,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
• Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink's Core Values - Golden Rule, Ownership, and Innovation - are the foundation of who we are. An encompassing value is Trust. We trust our team members 100% and expect trustworthiness and honesty in return. With that, all offers of employment with Custom Ink will be contingent upon the satisfactory completion of a criminal background check. Please note that prior conviction does not automatically rescind an offer of employment. Such a determination is made by Custom Ink on a case-by-case basis and will be made in accordance with applicable local, state, and federal law.

We’re excited for your upcoming interview and want to share CustomInk’s policy on using artificial intelligence (AI) tools during the process.

You may use AI tools (e.g., ChatGPT, GitHub Copilot, OpenAI Codex, Amazon CodeWhisperer, etc.) for assessment or take-home exercises, as long as the work you submit represents your own understanding and abilities.

However, AI tools may not be used during live interviews to generate, draft, suggest, or influence your responses. All interview answers must be your own original work.

If you require assistive technology as a disability accommodation, please notify careers@customink.com in advance so we can consider appropriate, legally compliant accommodations.

Custom Ink provides accommodation so that qualified disabled applicants may participate in our selection process. To ensure full consideration, please reach out to share details of your reasonable accommodation request related to applying for a specific job opening by emailing our Recruiting Team.

Custom Ink is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit www.dhs.gov/E-Verify.

Custom Ink es participante de E-Verify en ciertas ubicaciones según lo exige la ley. Para obtener más información sobre E-Verify, visite dhs.gov/E-Verify.