Job Description
Who is DexCare?
DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Guided by our mission – Nobody waits for care – DexCare addresses tech gaps by aligning supply and demand to modernize healthcare infrastructures for an inclusive ecosystem. We are equally committed to our DEIB mission: Creating an inclusive workplace where diversity drives innovation, equity ensures fairness, and belonging strengthens collaboration, enabling everyone to thrive.
What is DexCare?
DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimizecapacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease.
About The Role
DexCare is looking for a Senior Product Designer to join our cross-functional team and provide customer-focused product design. You will set the vision for a complex problem space based on a deep understanding of user and business needs, as well as industry trends.
What You’ll Do :
- Produces the experience vision for DexCare web-based experiences around finding and booking care - defining what patients will experience as part of fulfilling their needs in finding, understanding, and booking medical care. This will be a core part of the broader experience of how DexCare delivers value and has broad impact
- Develops the principles, standards, and experiences to ensure a cohesive and purposeful end-to-end experience - and creates the mechanisms to scale this understanding and adherence (sharing with the product team and operationalizing processes) out to the broader DexCare team
- Delivers mockups, prototypes, design patterns, and presentations on the innovations
- Collaborate with developers to enable the technical implementation of your product
- Acts as the UX expert and can advise and advocate to the organization on web design, standards, best practices, accessibility, and exploration of experiences for search and booking of care
- Be a part of an inclusive team with values based on honesty, teamwork, and partnership
- Create an inspiring vision, strategy, and inform metrics for your product and problem space
- Understand the market, competition, and user requirements in detail
- Translate user needs into meaningful initiatives and stories
- Partner with commercial, customer experience, and engineering to design, develop, and ship new products and features
- Monitor and analyze product performance, and develop new enhancements based on data-driven analyses, KPIs, and usability research
What You'll Bring:
- Bachelor's Degree in Product Design, Human-Computer Interaction, or related field AND 7+ years of experience working in product or service design or equivalent industry experience (e.g., experience using design thinking to solve problems in any number of fields)
- Portfolio of work (Online, PDF, etc.)
- Deep knowledge of industry-standard design practices, with strengths in E-commerce UX and web visual design
- Strong communication and organizational skills
- Own your own timelines and deliverables, guide production
- Experience managing simultaneous projects and coordinating the efforts of multiple teams
- Experience in running feedback sessions, capable of taking constructive criticism
- Self-starter with expertise in user experience and design, seeks to expand knowledge
- Understands how to utilize design specialties and how/when to integrate with partnering teams (PM, engineering, and commercial experience)
- Experience turning research outcomes into success stories
- Solid understanding of design systems and technical frameworks (HTML, CSS, JavaScript, API’s/SDK concepts, React, etc.)
- Familiarity and working knowledge of current design or management tools (Figma, Adobe suite, Jira, and others)
- Awareness of inclusive design and how it supports DexCare’s mission
- Willingness to question established thinking in pursuit of better outcomes
- Familiarity with agile or lean methodologies
- Experience in the medical space is a plus but not a requirement
Preferred Experience:
- Comfortable with modern design + AI design and development process
- Capable of producing full prototypes using web technologies (or equivalent)
- Familiarity with development best practices
- Experience with After Effects or other motion graphics production
DexCare is an Equal Opportunity Employer
DexCare is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, caste, religion, colour, sex, gender identity or expression, sexual orientation, marital status, pregnancy or maternity, age, disability, or any other status protected under applicable Indian law. DexCare provides reasonable accommodation to applicants with disabilities, in line with the Rights of Persons with Disabilities Act, 2016.
