Job Description

Creates user-centered experiences and interfaces for products and solutions which
improves end-to-end user journeys. Develops the overall design and specifications for
creating and enhancing the experience and functionality of user interfaces for company
products. Uses design tools to create storyboards, wireframes, prototypes, information
architecture diagrams and user journey maps for demonstrations and user testing.
Produces high-fidelity designs for implementation by development teams. Analyze user
research, business insights and other data to continuously improve customer
experiences. Reviews proposed product changes or enhancements for compliance and
alignment with desired user experience design and satisfaction standards and suggests
improvements. Creates and maintains UI/UX resources such as content templates,
samples and guidelines, to streamline the design process for designers and developers.

• Identifies the right artifacts to create based on project needs and timeline and
delivers high quality artifacts such as wireframes, prototypes, and high-fidelity
specifications. Sets the vision for the user experience.
• Develops understanding and empathy for users through user-centered
methodologies, external analysis, research, and data
• Presents design decisions and design strategy to peers, partners and cross-
functional leadership.
• Actively improves design process and workflow for broader design organization.
Contributes to and actively improves design systems and UX patterns.
• Collaborates closely with product managers, engineers, design leads and other
cross-functional partners to define project requirements and deliver against them
• Actively engages with other designers to exchange ideas, share skills, and provide
mentorship for teammates
• Mentor Associate designers and peers and may have direct reports
• Efficiently leverages design tools to deliver artifacts, drive collaboration with
cross-functional partners, and build efficiencies into broader design team
workflow

Minimum -
• Has at least 5 years of hands-on experience in or with a product design
organization
• Has expert knowledge of Figma
• Demonstrates a deep understanding of user-centered design methodologies,
research, and processes
• Shares solutions and strategy to problem-solving initiatives in an engaging way
• Is a proactive and energetic communicator, with an attention to detail

Preferred

• 8–10 years of experience in product design, preferably within a mature product organisation.
• Proven experience leading and mentoring a small team of designers.
• Experience designing complex enterprise tools and workflows for internal users is a strong advantage.
• Excellent communication, articulation, and storytelling skills, with the ability to influence and align stakeholders.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.