About the Role

We are looking for a Senior Product Designer to shape customer experiences across all our partners through a scalable platform. You will lead and own high-impact design strategy work that connects digital tools, associate workflows, services, and physical store moments into intuitive end-to-end experiences.

This is a hands-on design leadership role for someone who can move from strategy to execution, partner across Product, Engineering, Research, Retail Operations, Marketing, and Analytics, and use research, data, and AI-powered design approaches to deliver measurable customer and business outcomes. You will help define how AI enhances both the design process and the experiences we create, ensuring solutionsremainintuitive, accessible, and human-centered.

What You'll Do

• Leadexperience outcomes across major partnersOwn end-to-end design forpartnercustomer journeys,and strategic initiativesfrom discovery and serviceselectionthrough support, checkout, andengagement

• Designcohesive experiencesDefine cohesive experiencestrategyacrossdigital, physical, and servicetouchpoints

• Translate insight into actionable prioritiesUse research, data, journey mapping, prototyping, and testing toidentifycustomer and associate needs and turn them intoactionable, scalablesolutions.

• Drive cross-functional alignmentWork with product, engineering, research, analytics, marketing, training, and retail operations to align priorities and deliver high-quality,consumer-firstexperiences

• Influenceleaders androadmap priorities.Define quarterly experience direction for customer domain and influence roadmap priorities through evidence-based storytelling, customer insights, and design rationale

• Prototype, test, anditerationValidate concepts early, measure outcomes, and refine designs to improve usability, satisfaction, conversion, retention, or operational efficiency.

• Raise the design bar.Set visual and interaction standards, contribute to design systems, and provide critique and coaching to elevate craft quality.

What You'll Bring

• Substantial experience in product design, UX, service design, or customer experience design, with a portfolio showing shipped work and measurable impact.

• Experience leadingmajor,complex, cross-functional initiativesspanning multiple teams and product areas

• Strong UX/UI craft, including information architecture, interaction design, visual design, accessibility, and responsive design.

• Strong user-centered design practice, including research synthesis, journey mapping, prototyping, usability testing, and iteration.

• Ability to balance customer needs, associate workflows, business outcomes, technical feasibility, and store operating realities.

• Experience with design systems, reusable patterns, component-based design, and design handoff in partnership with engineering.

• Demonstrated ability to influence leadershipthrough cleardesign strategy,storytelling, andwell-framed tradeoffs.

• Experience mentoring designers and elevating team capability through critique, coaching, and sponsorship.

Strategic Leadership

• Definesexperiencestrategy for a customer domain.

• Identifiessystemic opportunities across journeys and channels.

• Resolves competing priorities using customer, business, and operational data.

• Creates clarity and momentum in ambiguous problem spaces.

• Influences organizational decisions without formal authority.

• Drives measurable customer and business outcomes.

Preferred Experience

• Experience definingmulti-quarter experience strategy.

• Experience influencing Leadership decisions.

• Trackrecorddriving strategic change across a product area.

• Experience sponsoring or developing emerging design leaders.

Preferred Experience

• UsesAI-assisted workflows to accelerate research, synthesis, ideation, and prototyping.

• Applies AI tools to improve design quality and team effectiveness.

• Evaluates opportunities for AI-enabled customer and associate experiences.