Do you have a passion to work with customers on their most forward-looking AI initiatives? We are seeking someone interested in researching the impact of, anddesigning for the human experience in solutions supported by AI.
The Industry Solutions Team is a global organization that works directly with customers looking to leverage the latest technologies to address their toughest challenges. We are lucky enough to research, design& develop with customers to collaboratively innovate solutions tailored to their business needs. In the process, we help shape the future of our own platforms by partnering with our product groups to improve Microsoft product experiences. Our diverse skillsets and curious natures help us foster innovation with our customers and with each other. Fresh perspective is part of how we create meaningful impact in our work and inclusive day-to-day experiences.
We are looking for a Senior AI Designer with strong expertise in human‑centred design, design research, and product design to join our expanding, client‑facing team. The ideal candidate brings solid product design judgement and is comfortable working with data and AI‑driven systems, using insights from research, experimentation, and system behaviour to inform design decisions.
You will contribute to the design of AI‑enabled experiences where data science and machine learning are core to the solution, working closely with customers as well as Microsoft Data Scientists, Technical Program Managers, and Engineers. This role requires comfort working in complex and evolving problem spaces, collaborating to clarify requirements and translate AI capabilities into experiences that deliver human value and business impact. You will be hands‑on in design and prototyping, contributing to experience quality across projects.
Responsibilities
Product Design (Customer facing AI solutions)
Design and deliver high‑quality, AI‑enabled user experiences from concept through detailed execution, within a defined problem space
Apply human‑centred design and research insights to inform interaction, visual, and system‑level design decisions
Plan and conduct qualitative and quantitative research, synthesising findings into clear insights that inform design solutions
Create effective design artefactsincluding flows, prototypes, and visualisationsthat communicate ideas and support decision‑making
Design Collaboration
Collaborate closely with Technical Program Managers, Engineers, Data Scientists, and other designers to shape and deliver solutions
Contribute design perspectives within multidisciplinary teams, advocating for user needs and experience quality
Incorporate feedback from customers, partners, and teammates to iteratively improve designs
Ensure designs align with responsible AI principles and established experience standards
Qualifications
Required qualifications
Working knowledge of responsible AI principles and experience contributing to the design of AI‑enabled products or services
Solid grounding in human‑centred design and design research, with hands‑on experience applying qualitative and quantitative methods to inform design decisions
Strong product design skills, with the ability to translate research findings, data, and feedback into clear insights and well‑crafted design solutions
Proficiency in prototyping and iterative design, including Figma, with experience producing low‑ to high‑fidelity artefacts to explore and validate ideas
Effective cross‑disciplinary collaborator, able to work closely with designers, engineers, data scientists, and product partners to advocate for user needs and experience quality
Experience working directly with enterprise customers or clients in complex, ambiguous problem spaces
Comfort working in ambiguous problem spaces with guidance
Preferred qualifications
Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 3+ years of experience working in product or service design OR equivalent experience (e.g., experience using design thinking to solve problems).
3+ years of experience working in product or service design, or consultancy
Industry experience working across one or multiple product stages
Experience working as part of geographically dispersed, diverse, and virtual teams
We are seeking someone who wants to grow, and define new ways of working. If you enjoy being a part of a diverse team, embrace a growth mindset, have a track record of delivering results, and thrive when collaborating with others, then this is the team for you.
At Microsoft, we are seeking people who have a passion for the positive impact technology can have on communities and for making a difference in the world. Within ISE, you will find a wide range of backgrounds, perspectives, personal and cultural experiences which are vital to our success with our customers. It’s an informal, flexible work environment where you’ll be welcome to work from home, our offices, customer sites– wherever is best for you to get your job done. We invest in your health, wellness, and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.
Product Design IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
