*Please be aware although we are a remote organisation we do require candidates to reside in the UK.*
Salary:
Workpattern: Monday - Friday, 40 hours per week (full time)
Reporting to: Product Design Lead
Fully remote working
#LI-Remote
About us
Our team at ProblemShared is growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.
The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.
ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
About the role
ProblemShared is looking for an experienced and passionate Senior Product Designer. We’re looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company and have responsibility for driving our business growth from day one.
We are looking for someone who is well versed in both UI and UX digital product design. The successful candidate will be particularly strong and passionate in the world of UX however their daily role will encompass both UI and UX. Underlying user problems are derived from a significant range of areas and user types, therefore the successful candidate must be adept at prioritisation and in turn managing expectations of stakeholders. The candidate will be responsible for driving the design of intuitive, user-centric experiences across both clinician and client-facing web applications. They will apply principles of design thinking to conceptualise and create engaging, valuable, and intuitive user experiences, and promote human-centered methodologies across the product team to ensure new designs meet user needs as well as achieve business goals.
You will
Lead design projects across both clinician and client web applications, delivering seamless user experiences for a wide range of users.
Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. Create user personas, journey maps, and wireframes based on these insights.
Develop high-quality UI designs, including mock-ups, prototypes, and design systems. Focus on visual consistency, responsiveness, and accessibility.
Develop intuitive information architecture, hierarchies, interaction flows, and wireframes. Ensure that user interfaces are easy to navigate, reducing friction and enhancing usability.
Jointly maintain and evolve ProblemShared's design system to ensure consistency across all products and platforms.
Work closely with our incumbent senior designer, helping to foster organisational design evolution, developing and promoting best practice within the design team.
Stay up to date with the latest design trends, tools, and technologies. Bring innovative ideas to the team that can enhance the user experience and product functionality.
Develop and maintain your understanding of neuro diversity, along with the challenges and opportunities that it presents for the provision of a toolset which delivers the best possible outcomes for users.
Work in partnership with cross-functional teams, including product managers, engineers, and stakeholders, to ensure alignment and deliver successful product outcomes.
What we are looking for
Must haves
Past experience in a B2C environment with demonstrable experience of steering user interactions and engagement through application of ‘Nudge Theory’.
Demonstratable competence in quantitative and qualitative research methods with an ability to scrutinise related approaches and methodologies.
A passion for creating user experiences that meet the unique but diverse needs of a userbase.
A good understanding and interest in behavioural psychology.
Skilled in human-centered design and know how to use data and user feedback to inform your design decisions.
Have mastered the art of running productive and efficient workshops and can draw out the best and most creative ideas from participants
Open to constructive feedback and able to quickly iterate on your designs based on input from stakeholders at all levels.
Can manage multiple projects simultaneously, balancing priorities while delivering high-quality work on time.
Nice to haves
Experience working in a regulated environment.
Experience working with health-related product sets.
Experience as a product designer, ideally within a start-up or scale-up environment.
What we offer you
Excellent salary
Annual Performance related bonus (Discretionary)
Company Pension Scheme
30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
Private health insurance
Blue Light card / discounts
Enhanced family friendly policies
Flexible working
All company events and in-person team meet ups
Access to a range of wellbeing activities
Access to development / training opportunities to support your career ambition
One volunteering day per year
Our Recruitment Process and Next Steps
At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.
We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.
It's as easy as 1-2-3!
Step 1 - Screening call
Step 2 - Interview
Step 3 - Offer
ProblemShared was founded to provide better access to mental health services over a convenient and affordable platform. It is anchored in best practice principles and offers a safe place for people in need to seek help.
As an Accident and Emergency doctor across the UK and Ireland, our CEO and Founder, Nick, encountered first-hand the significant and ever-growing caseload of clients suffering from mental health issues that could and should have been managed in the community. The challenging economic environment has reduced the availability of key frontline services in mental health and increased waiting lists which have combined to drive an increase in both the severity and volume of cases arriving in our hospitals.
Consequently, Nick and his wife Tika have established a compassionate and caring team that seeks to redress the balance and provide access to the highest quality mental health professionals from anywhere with an internet connection.
We are here to support our counsellors, psychiatrists, and neurodiversity team who form the absolute core of the service. We strongly believe that the journey is a communal one.
If you have questions or ideas about how you think we could better address your needs, please click here to share, as this is the only way we will be able to deliver a truly supportive, effective, caring and learning service.
