SeniorProduct Designer - Digital|Customer Digital &AI
Sydney Based| Permanent| Full Time | 50 % office attendance

Do work that matters

At CommBank, our Customer Digital & AI domain is shaping simple, trusted and deeply useful digital banking experiences for millions of customers.

Join our Digital crewas a Senior Product Designerand make a meaningful impact.You’llplay a key role in designing experiences at the heart of how customers bank with us every day, from getting started, to completing important tasks, managingmoneyand feeling supported in the moments that matter.

Our ambition is to create digital experiences that feel easier, morepersonaland more connected to customers’ lives.We’removing beyond functional banking to experiences that are intuitive,adaptiveand useful; helping customers navigate their financial lives with greater confidence,clarityand control.

About the role

As a Senior Product Designer,you’llbe a design partner within a cross-functional Digital product team.You’llhelp frame the right customer problems, shape product directionturnproblems and opportunities into clear,polishedand accessible digital experiences.

This role suits someone with excellent UX/UI craft, a strong product mindset, and experience conducting continuous customer discovery.We’relooking for a designer that can work through ambiguity, collaborate closely with Product and Engineering, and bring ideas to life from early concepts through to high-quality delivery.You’llhelp make complex journeys feel simple, contribute to product direction, and modelstrong designpractice in the way the team works.

Key responsibilities

• Partner with Product and Engineering to shape product and experience direction, using customer evidence, businessprioritiesand crew ambition toidentifyclear opportunities and practical next steps.

• Lead continuous discovery to understand customer needs, frame problems, test assumptions andestablishearly, frequent customer learning to guide product decisions.

• Work as a senior design partner in the product trio, helping balance customer value, feasibility, viability,riskand experience quality.

• Partner across adjacent value streams and lines of business to shape more connected digital and assisted journeys, reducing complexity for customers.

• Rapidly translate insights into concepts, flows and prototypes, including AI-enabled and code-assisted prototypes with engineers, to test assumptions early and build confidence before delivery.

• Design clear, intuitive and polished UX/UI, from low-fidelity exploration through to high-fidelity delivery, aligned to our design system, accessibilitystandardsand broader digital experience patterns.

• Modelstrong designpractice in critiques and day-to-day ways of working, giving clear, constructive feedback and helping lift the quality of thinking,collaborationand delivery across the team.

• Measure and improve experiences before and after launch, using qualitative and quantitative evidence to understand impact, iterate solutions and share reusable learnings.

Whatyou’llbring

• 7+ years’ experience designing complex digital products,servicesor platforms end-to-end in cross-functional product teams.

• Excellent UX/UI and interaction design craft, with strong attention to detail and the ability to turn complex journeys into simple,accessibleand polished interfaces.

• Strong strategic design capability across UX, service and systems thinking, with the ability to connect detailed design decisions to broader customer and product goals.

• Understanding of continuous discovery and customer research practices, with experience using early and frequent customer learning to guide decisions.

• An AI-forward mindset, with experience using emerging tools and prototyping methods to accelerate exploration, learning and collaboration with engineers.

• Strong facilitation, storytelling and influencing skills, including the ability to contribute strongly to design critiques, align stakeholders and improve team ways of working.

• A portfolio thatdemonstrateshigh-quality craft, strategic thinking, customerinsightand measurable outcomes.

Why join us

• You’llwork on digital banking experiences used by millions of customers, solving meaningful everyday banking problems at scale.

• You’lljoin a collaborative product and design culture with the autonomy to influence direction, raisequalityand make meaningful customer impact.

• We invest in your growth through coaching, learning opportunities and design community support.