Job Description

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

Reporting to the UX Manager, this role will sit within the User Experience Design team within our Customer Office. You will work alongside peers in Product Management, Technology, Design and Data to lead our Direct Customer Digital Channels. This role will support the entire CFS business and its customers and stakeholders to transform and grow the CFS business.

As a Senior Product Designer, you will play a pivotal role in shaping the future of our digital products. Your expertise in UX and UI design will be crucial in creating intuitive and engaging user experiences that delight our customers. You will collaborate closely with stakeholders and cross-functional teams, ensuring that our design solutions are not only visually appealing but also highly functional and user-centric. Your ability to communicate effectively and advocate for the user will drive the development of seamless digital experiences that set us apart in the market. By leveraging your design skills and strategic thinking, you will contribute to the continuous improvement of our products, ultimately enhancing customer satisfaction, digital adoption, and growth and retention of our customer base.

This role is a 12 month maximum term opportunity.

Your Responsibilities

• Have an excellent eye for UI design methodologies and willingness to own the UI, components, and contribute to the design system.
• Collaborate on the UI design of all our digital touchpoints, ensuring a consistent and engaging user experience across platforms.
• Contribute to and enhance our design system to adapt to new requirements and improve overall design efficiency.
• Leverage AI tools to enhance design workflows, research synthesis, prototyping, and handoff, improving both quality and efficiency.
• Continuously explore and share emerging AI capabilities, helping uplift team practices and identify new opportunities to improve customer outcomes.
• Analyse data and user feedback to inform design decisions and improvements.
• Develop and maintain a solid information architecture that ensures logical and seamless user journeys.
• Create detailed wireframes and interactive prototypes to illustrate design concepts and user flows.
• Iterate designs based on feedback and user testing, ensuring optimal user experience.
• Plan and conduct usability testing sessions to uncover and gather valuable insights and validate design decisions.
• Interpret test results and iterate on designs to address identified issues.
• Work closely with cross-functional teams, including stakeholders, product managers, developers, and other designers, to ensure a seamless integration of design solutions.
• Mentor and guide junior designers, fostering a collaborative and creative work environment.
• Share insights and contribute to the continuous improvement of design processes within CFS.

Your Capability and Experience

• Experience working in a similar role within Wealth Management and/or Superannuation.
• Experience working on financial adviser focused experiences and interfaces
• Solid digital product experience, ideally with Mobile App, Public Website and Authenticated customer environments demonstrated in your strong portfolio.
• Proficiency in Figma and working with design systems.
• In-depth knowledge of user-centred design principles and best practices.
• Strong communication, presentation and collaboration skills.
• Mastery of UI design principles including colour theory, typography, layout, hierarchy, spacing, accessibility, responsive design and imagery to create exceptional UI.
• Experience creating animations, micro-animations, and dynamic visual effects enhancing the UI experience would be desirable.
• Ability to translate complex problems into simple digital solutions and experiences.
• An ability to be both strategic and executional focused, with a creative curiosity to challenge the status quo to deliver optimal experiences for our customers.
• Experience using AI tools to enhance design workflows, research synthesis, and prototyping, with a curiosity to continuously explore new capabilities.
• You will enjoy thinking critically, dealing with ambiguity, and solving sophisticated problems.
• You will be self-motivated, detail-oriented, take ownership of your work quality, and enjoy continuous improvement.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Additional leave day to celebrate your birthday
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).