Job Description

• At Qantas, our teams come together to create new and unique experiences for our customers
• A fantastic opportunity to lead and coach a Squad to deliver world class products
• Full-time permanent position based at our new Product and Innovation Centre in Adelaide

Join Qantas in our brand-new Product and Innovation Centre located in Adelaide to help meet evolving consumer needs by enabling agile teams to deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.

Are you passionate about crafting outstanding mobile experiences? As our Senior Product Designer, you’ll take the lead in designing key moments that truly matter to our customers—specifically within the Qantas App. You’ll be a valued part of our Design team, helping to shape the direction and strategy of our experiences, while delivering solutions that are not just high-quality and scalable, but also thoughtfully balance what our customers need with business goals and everyday operations. If you’re ready to make a real impact and bring fresh ideas to the table, we’d love to hear from you.

You'll be hands-on across the entire product journey—from discovering fresh ideas and digging into research, to shaping the experience and seeing your designs through to launch and ongoing improvement. You'll work closely with Product, Engineering, Operations and Service teams, making sure our digital and assisted channels deliver seamless, end-to-end experiences for our customers and that your design vision stays front and centre from concept to delivery.

As a senior member of the design team, you'll play a key role in shaping how we work and deliver great results. You'll help set the standard for quality and act as a trusted advisor, guiding your teammates to lift their skills and ways of working. Part of your impact will be making the most of AI-enabled tools to boost insight, creativity, and efficiency—always keeping design judgement, accessibility and our brand in mind. If you love sharing your knowledge and raising the bar for design, we'd love to welcome you aboard!

We're keen to meet designers who are curious and hands-on with AI in their workflow. If you've played around with the latest AI-powered design tools, or have fresh ideas for using AI to spark creativity, speed up prototyping or make delivery smoother, you'll fit right in. Show us how you've used AI to improve your creative process or enhance user outcomes—we're excited to see your practical approach and innovative thinking.

You’ll have:

• 7+ years of experience in Service Design, UX, UI, CX, and/or a similar role.
• Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field.
• Strong understanding of design for native apps, conversational interfaces, and other digital platforms.
• Strategic thinking to deliver innovative outcomes aligned with brief and brand.
• Ability to focus on objectives and deliverables at both technical and creative levels,
  
  always user-centric.
• Experience developing and promoting a product vision collaboratively.
• Experienced in concept development, wireframing, persona creation, user stories and
  
  user testing.
• Experience working with design systems and creating user interface.
• Proficiency in modern frameworks and rituals: Lean, Design Thinking, Scrum,
  
  Kanban.
• Thorough knowledge of usability and accessibility standards, including WCAG 2.0
  
  AA.
• Experience using modern industry tools such as Miro, Figma, Lovable, ClaudeCode,
  
  Cursor, and Adobe Creative Suite; collaboration tools like JIRA and Confluence.
• Practical experience using AI tools to streamline design handover to developers and
  
  generate code (e.g., Figma's AI plugins, ClaudeCode, Cursor, Lovable).
• Advanced logical reasoning and sound decision-making, including numerical
• analysis.
• Ability to identify and address flawed logic and coach teams to resolve errors.
• Proven ability to solve high-impact design challenges in large, complex
• organisations.
• Expert facilitation skills, with a track record of successful outcomes.
• Inspirational leadership for both direct and remote teams.
• Clear communication of design concepts to stakeholders, adapting to the audience.
• Extensive knowledge of current digital design standards and industry trends.

Why Qantas?

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drives success. Together we dream big and deliver even bigger. 

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Why South Australia?

Discover a place where life is balanced and rewarding, and where innovation thrives. In South Australia we value collaboration, genuine connections, and supporting each other to succeed. That spirit of teamwork is at the heart of our new Product Innovation Centre, a hub dedicated to creating world-class digital experiences for our customers.

Adelaide offers the best of both worlds. A vibrant city with cutting-edge tech opportunities and world-class food, wine, and arts, surrounded by stunning beaches, national parks, and green spaces. Getting around is easy, and the cost of living means you can enjoy more of what matters. From celebrated wine regions and fresh produce to our innovative industries, South Australians take pride in doing things well, with care and integrity. That same commitment drives our approach to digital innovation: building solutions that matter, with creativity and purpose.

If you’re looking for a place where your career can grow, your ideas can shape the future, and your life can flourish, South Australia is waiting for you.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on the 6th of April