Job Description

Key purpose:

You will design solutions for undefined problem spaces with a highly collaborative, cross-functional team of engineers, product managers and data scientists. Additionally, you are a recognised, trusted expert who is constantly looking to sharpen your user-centered approach. Youll bring this drive and artistry into a well-established, embedded team of Product Designers and UX writers with a focus on crafting experiences that deliver value.

As a Product Designer in Fleet Protect and Serve, you will report to Product Design Team Lead, and the Fleet Product Director. Additionally, you will work closely with our Product Design Foundations Team led by our Principal Product Designer. Your focus area for the time being will be to ensure that we are building trust with our customers through our security and compliance journeys.

Our full stack product design guild consists of Product Designers, UX Writers, a UI specialist and a Principal product designer, and is currently 100% globally distributed.

Duties and responsibilities:

• Working closely with product managers, developers and UX writers to fully realise a feature or product.
• Conceptualising, wireframing and designing customer friendly experiences and prototypes that are both intuitive and engaging solutions to complex design problems.
• Translate UX (structure) to UI (surface) according to platform-specific requirements and produce development ready designs.
• Be the champion of our customers needs and discuss both benefits and hurdles of various design solutions with stakeholders, defending those that you believe in.
• Build product experiences based on data and analysis: perform desk and field research, build prototypes, conduct user interviews, perform usability, QA and A/B testing.
• Actively run experiments to validate ideas and hypotheses.
• Continually keep yourself and the rest of the design team up to date with the latest trends, techniques and technologies.
• Contributing to the evolution, maintenance and adoption of our design system..
• Working with people who love building products and mentoring fellow design contributors through coaching and feedback.

Qualifications and experience:

• At least 7 years experience of end-to-end (hybrid UX and UI) product design experience for Android, iOS and web.
• A well-rounded, strong portfolio demonstrating your UX and UI design process and impact.
• Strong creative problem solving, interaction design and prototyping skills and youre capable of conducting user research and visual design work.
• You love design; youre not satisfied with the status quo and obsessed with finding ways to improve!
• Proficient in popular design tools (e.g Figma, Sketch, Craft, Abstract, Miro). A strong knowledge of the Google Suite is an added bonus.
• Experience working in agile teams, with strong communication skills for articulating, discussing, and advocating design decisions with developers, copywriters and product owners.
• Excellent working knowledge of design systems, including Material Design and Human Interface Design.
• Experience in dialogue flow best practice and designing chatbots is advantageous.
• Experience in application security UX and KYC-like compliance processes would be advantageous

Behavioural competencies:

• Leads Change: Takes control and exercises leadership. Initiates action, gives direction and takes responsibility to ensure delivery of objectives/goals/tasks/projects.
• Critical Thinking: Provides evidence of clear analytical thinking. Gets to the heart of complex problems and issues. Applies own expertise effectively. Quickly learns new technology. Communicating well in writing and can explain complex technical analysis to a non-technical audience.
• Creative Thinking: Open to new ideas and experiences. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Thinks broadly and strategically. Supports and drives organisational change.
• Plans and Organises: Plans ahead and works in a systematic and organised way. Follows directions and procedures. Delivers within the agreed time frames.
• Delivers Results: Focuses on results and achieving personal work objectives. Works best when work is related closely to results and the impact of personal efforts is obvious. Shows an understanding of business, commerce and finance.