Job Description

Atera is leading the future of IT with the world’s first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician’s companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth.

About the Role

We are looking for a visionary, proactive, and highly independent Senior Product Designer to lead the evolution of Atera’s all-in-one Remote Monitoring and Management (RMM) platform as it transforms into an Autonomous IT powerhouse. In this role, you will own the end-to-end design of complex systems—from core management tools to AI-powered capabilities like IT Autopilot and Copilot.

As a Senior Designer, you will be expected to navigate high levels of ambiguity over long periods, generating deep organizational buy-in for your ideas and serving as a key member of the design team. You will move beyond individual features to design cohesive, multi-product experiences that help IT professionals—smarter, faster, and always in control.

What You’ll Do:

• Own and drive complex projects across the full RMM system, from foundational workflows to AI-enhanced features.
• Create high-fidelity strategic vision artifacts (screens, maps, and presentations) that inspire stakeholders and translate business strategy into tangible product directions.
• Lead comprehensive user research and Jobs-to-be-Done analysis at a product-wide level, identifying strategic opportunities that influence the company's business trajectory.
• Collaborate with PMs, engineers, UX writers, and researchers to define problems and co-create solutions.
• Actively mentor other designers, leading design reviews and creating comprehensive guides to improve the team's collective skills and efficiency.

Requirements

Requirements:

• 5+ Years of Experience: Proven track record in product design, ideally within SaaS or complex system environments. Experience designing for B2B products, workflows, or technical audiences - a plus.
• Efficiency & Multi-Project Leadership: Highly efficient in time management and capable of supporting multiple teams simultaneously with deep research and strategic vision for products.
• High Craft Skills: Exceptional attention to detail and proven ability to deliver highly polished, high-fidelity design artifacts that set a benchmark for quality.
• Strategic Problem Solving: Ability to work autonomously on projects with high ambiguity, proactively identifying systemic risks and proposing solutions with minimal guidance.
• Systemic Thinking: Skilled at turning complex technical processes into elegant, intuitive controls while maintaining a holistic view of the "all-in-one" ecosystem.
• Communication Mastery: Proven ability to communicate design rationale clearly to stakeholders at all levels, often acting as a bridge between the design team and the broader organization.

You’ll Thrive Here If You

• See AI as a fundamental "design material" and part of a larger, smarter platform experience.
• Are a "source of stability" for the team, maintaining productivity and an "I'm on it" attitude even during times of rapid change or high pressure.
• Are passionate about exploring emerging technologies and creating visions that inspire future product directions.
• Value "Ownership" and take personal responsibility for the success of an entire product domain.

Why Join Us

• The Impact: Your work will shape the experience of hundreds of thousands of employees—just like you and us—and their IT teams across organizations worldwide.
• The Innovation: Lead the evolution of a modern, AI-first multi-product platform. Integrate advanced AI tools into your daily design process to elevate speed, quality, and impact.
• The Growth: Opportunities to influence product strategy, drive organizational change, and lead high-impact projects that define our future.

Some of our benefits

Atera is highly collaborative and, yes, fun! To support you at work (and play), we offer some fantastic perks: ample time to learn from your teammates and contemporaries, time off to relax and recharge, community volunteer days, an annual budget to support your learning & growth, a company-paid trip, and lots more.

More about Atera

Atera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.

By creating an AI-powered IT platform, Atera's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve  10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

About Atera

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