Job Description

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

About the role

As a Senior Product Designer at Collinson, you'll help define the future of digital experiences across

Priority Pass and our wider loyalty and travel ecosystem. You will lead product design initiatives

across mobile and web platforms - crafting human-centred, commercially effective solutions from

discovery through to execution.

In addition to driving end-to-end feature design, you will contribute to the development and evolution

of our design system, helping ensure consistency, accessibility, and cross-platform usability. You’ll

work closely with cross-functional teams - product, tech, data, and research - and be comfortable

influencing at both team and senior stakeholder level.

This is a hands-on role where design craft meets systems thinking, and where you’ll play a key part in creating seamless experiences for millions of global travellers.

Key responsibilities

· Lead customer-centric product design across web and mobile - from early research through high-fidelity execution.

· Apply design thinking and UX research to uncover insights, validate decisions, and improve the quality of customer experience.

· Champion a collaborative and iterative approach, working closely with product managers, engineers, data analysts, and researchers.

· Prototype and test rapidly, setting up your own user validation loops to refine solutions quickly.

· Contribute to the design system: help define, document, and evolve scalable UI components and design patterns used across products and teams.

· Mentor junior designers and contribute to the design culture through feedback, critique, and practice improvement.

· Collaborate with exec-level stakeholders, clearly communicating design rationale and influencing product direction.

· Measure the impact of your designs using both qualitative and quantitative data.

Who you are

· A hands-on designer with a strong portfolio of end-to-end case studies across mobile and web platforms.

· Comfortable with product discovery, UX research, and data analysis to inform your design process.

· Confident in owning your roadmap, prioritising independently, and driving initiatives forward.

· Passionate about accessibility, usability, and inclusion in every detail of your work.

· A systematic thinker, able to contribute to the development of a shared design system at scale.

· Highly proficient in Figma, with strong experience in prototyping, design system libraries, and developer handoff workflows.

· An excellent communicator, able to present to C-suite stakeholders and align cross- functional teams.

Experience and Skills

· 5–7+ years in Product/UX Design, preferably in consumer-facing or loyalty-driven environments.

· Proven track record of rapid prototyping and running your own usability tests.

· Experience working across product, engineering, and data functions in Agile environments.

· Strong knowledge of WCAG and inclusive design standards.

· Demonstrable experience in contributing to and scaling design systems across large product ecosystems.

· Comfortable working across multiple platforms (iOS, Android, responsive web).

· Familiarity with tools like Miro, Jira, and Aha! is a plus.

Why join Collinson

At Collinson, we craft smart experiences for a global customer base - especially frequent, high-value travellers. With market-leading brands like Priority Pass, and deep relationships in travel, fintech, and loyalty, we offer designers the opportunity to make meaningful impact at scale. You’ll be part of a supportive, global design community where your voice shapes the future of our digital products. We're growing fast and we’re looking for passionate designers who thrive in cross-functional teams, think systemically, and bring ideas to life with precision and care

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com