Job Description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Product & Transformation Connectivity, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Build systems to handle payments and streamline onboarding, focusing on automation to reduce manual work and improve efficiency
• Leverage technology to map client and employee journeys, ensuring seamless experiences
• Foster strong cross-functional collaboration, influencing teams to work together toward shared goals
• Centralize servicing within COS, demonstrating executive presence and leadership
• Coordinate plans that translate strategy into actionable steps, bringing new operating models to life
• Identify pain points and use automation to solve them, improving processes and outcomes
• Lead projects that address specific challenges, uniting teams to enhance the client experience
• Communicate complex stories simply, making solutions clear and actionable for senior leadership

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Strong team player with cross-functional collaboration skills
• Leadership and executive presence
• Ability to influence and gain buy-in for strategic initiatives
• Technical aptitude and comfort with automation and data-driven processes
• Excellent communication skills, able to simplify complex topics for senior stakeholders
• Data analysis skills to support decision-making and solutions

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience with payment products or client technical onboarding
• Ability to coordinate strategy and execution plans

Visa sponsorship is not available for this position

Work Schedule: Full-time in office, on a 40-hour per week schedule in Chicago, IL or Plano, TX

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans