Job Description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. Shape the future by leading the design and optimization of business rules that drive smarter strategies and real results.

As a Senior Product Delivery Associate in Business Rules, Collections, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You’ll lead collaboration with business and technology partners to design, build, test, implement, and optimize business rules that drive our strategies forward. Your analytical mindset and attention to detail will position you as a key driver of effective and adaptable solutions, taking initiative to ensure continuous improvement.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Leads the design, development, testing, implementation, and ongoing optimization of integrated business rule solutions using tools such as IBM Operational Decision Manager (ODM), ensuring alignment with complex product strategies and organizational objectives.
• Serves as a Subject Matter Expert (SME) across prioritized business domain areas, maintaining awareness of upstream and downstream interfaces, integrating business rule strategies to support overarching business functions, and continuously expanding domain knowledge to drive delivery excellence and elevate team performance.
• Translates business requirements into functional specifications that promote strong design patterns and scalable solutions, proactively partnering with technology teams to deliver high-quality results.
• Develops and executes comprehensive unit and functional testing strategies for changes of high complexity, ensuring robust validation of business rule changes and defect-free implementations.
• Maintains thorough, accurate documentation for business rules, requirements, impact assessments, and test plans, demonstrating deep domain expertise and supporting complex, cross-functional initiatives.
• Identifies, proactively escalates, and leads the resolution of defects or issues discovered during testing and peer reviews, driving effective solutions and continuous improvement.
• Conducts in-depth analysis of existing strategies and processes, leading initiatives to enhance efficiency, quality, and speed-to-market, and implementing best practices across the team.

• Builds strong, lasting relationships with business partners, IT teams, and stakeholders, representing the team and ensuring alignment for successful delivery of complex product initiatives.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Conducts thorough and cohesive analysis on complex business and technical challenges, leveraging deep domain expertise to navigate and synthesize insights across multiple interacting systems.
• Quickly learns and applies new information and technologies, using expertise to implement improvements that support the team’s long-term success and adaptability.
• Demonstrates a strong commitment to ongoing learning and professional development, proactively expanding expertise and making impactful, independent contributions to high-priority initiatives.
• Leads efforts to identify root causes of complex issues, develops lasting solutions, and collaborates across teams to drive effective, sustainable resolutions.
• Maintains exceptional organization and self-motivation, proactively acquiring and applying knowledge to enhance business and technical processes across broader domain areas.
• Communicates complex concepts with clarity and influence, tailoring messaging for diverse audiences and representing the team in areas of ownership and expertise.

• Demonstrates strong proficiency of business requirements management and the software development lifecycle, has proficiency in MS Office tools such as Word, Excel, and SharePoint

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Previous collections or credit card industry experience
• Proficiency with SQL, Oracle, SAS or another programming language

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.