Job Description

Help shape the future of payments at JPMorganChase . Your effort and ideas will drive real change for millions of customers in client banking, automated technology and more. And working here means you have the ambition to shape the future. Where people inspire excellence, leaders invest in your growth, tools and technology amplify your skills, and our scale multiplies your impact. This is what happens when you join JPMorganChase, where ambition meets possibility.

As a Senior Product associate in digital Channels Middleware Platforms team, you contribute to the team by leveraging your expertise in platform product management to build new and extend current platforms to deliver fast, accurate and relevant customer experience. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform-first products and ongoing success with a strong commitment to scalability, resiliency, and stability.

Job responsibilities

• Partners with the Product Manager to identify new platform product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new platform product features on the overall product experience.
• Develops and maintains healthy forward-looking backlog, publishes quarterly roadmaps and summary to ensure alignment with strategic goals and provide clear vision for product delivery
• Writes the requirements, epics, and user stories to support product development.
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Work with engineering and architecture to drive solution design for capabilities and think platform / capability first while developing products
• Works with all cross functional stakeholders to ensure that timelines and dependencies are effectively managed, blockers and risks are surfaced at a timely manner while ensuring that the firm’s controls, risks and compliance requirements are effectively managed
• Analyzes, tracks, and evaluates product and platform metrics and uses that to influence roadmap / backlog
• Create presentations and documentation, including product feature release updates. Communicate with senior leadership and promote product features to align with strategic goals.

Required qualifications, capabilities, and skills

• 3+ years of experience in product management (with experience in platform product management)
• Knowledge of the product development life cycle including discovery, solution design and iterative development / rollout strategy
• Proven track record of maintain and prioritizing backlogs
• Knowledge of data analytics and building backlogs in a data driven manner
• Proactive approach to work with the ability to work independently and across functional teams
• Excellent critical thinking, problem solving and analytical skills. Excellent communication and interpersonal skills
• Flexible, adaptable to shifting priorities; able to manage multiple tasks and projects in a fast-paced, results-driven environment. Customer focused with the ability to turn insights into action
• Proven stakeholder management skills working across product, technology, agility, design and data teams to develop robust and timely product delivery plans and execution mechanisms within an agile framework.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Demonstrated prior experience working in a highly matrixed, complex organization

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans