Job Description

Join Trust & Security, where your work helps protect our customers and drives innovation in fraud risk management. Be part of a collaborative team making a real impact.

As a Senior Product Associate on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity lifecycle management, and digital identity externalization. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

Job Responsibilities

• Assist in the development and delivery of identity products and features, including gathering requirements, writing user stories, and supporting backlog management.
• Coordinate with engineering, design, and business teams to help implement product features and resolve issues. Track progress and escalate risks or blockers as needed.
• Conduct market, user, and competitor research to inform product decisions. Analyze data and feedback to identify opportunities for improvement.
• Prepare product documentation, and status updates for stakeholders and team members.
• Communicate clearly with cross-functional partners, ensuring alignment on goals, timelines, and deliverables.
• Stay up-to-date on digital identity trends, standards, and best practices. Seek feedback and mentorship from senior team members to grow product management skills.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in product management, business analysis, or related technology roles.
• Experience working in cross-functional teams.
• Interest in identity, data, security, or digital products.
• Strong organizational and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree.

Preferred Qualifications, Capabilities, and Skills

• Familiarity with technology or financial services

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans