Job Description

Make your mark by helping deliver digital experiences that customers rely on every day. Join a team where your delivery and product skills directly shape what gets built, tested, and released—while expanding your exposure to cross-functional partners and modern ways of working. Bring your strength in translating needs into clear stories and outcomes, and grow your career through high-impact, customer-facing work.

As a Senior Product Associate for Consumer & Community Banking Channels, Growth organization, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Partner with Product Managers, Engineering, QA, and Design to execute delivery of customer-facing digital features from intake through release.
• Translate epics and business requirements into implementation-ready user stories, including clear acceptance criteria, assumptions, dependencies, and testable outcomes.
• Run backlog hygiene and readiness refine stories, manage status, ensure Definition of Ready is met, and support sprint and release commitments.
• Validate requirements for completeness, consistency, feasibility, and traceability, escalating gaps/risks early and documenting decisions.
• Review existing functionality and requirements artifacts to avoid rework, identify impacts, and ensure changes align to standards and platform constraints.
• Collaborate with cross-functional teams to align on scope, requirements, content, UX, and delivery timelines; proactively manage expectations and trade-offs.
• Manage multiple workstreams by tracking actions, dependencies, RAID items (risks, assumptions, issues, decisions), and delivery milestones.
• Support solution reviews, desk checks, testing execution, and defect triage by clarifying expected behavior, reproducing issues, and prioritizing fixes based on impact.
• Drive UAT activities end-to-end: create test scenarios, coordinate business testers, document results, manage sign-offs, and confirm release readiness.
• Support release execution and hypercare by validating deployed functionality, monitoring defects/incidents, and driving resolution through to closure.
• Participate in Agile delivery ceremonies (refinement, planning, stand-ups, reviews, retrospectives) and provide clear updates on story readiness, blockers, and testing status

Required qualifications, skills, and capabilities

• Experience in a delivery-oriented product analyst / business analyst role supporting digital product development in an Agile environment.
• Proven ability to write high-quality user stories and acceptance criteria (including negative/edge cases) and maintain traceability from requirements to delivery.
• Strong understanding of Agile delivery practices (backlog refinement, sprint planning, stand-ups, reviews, retrospectives) and working with engineering teams.
• Hands-on experience supporting testing and release readiness, including UAT coordination, defect triage, and validation of delivered outcomes
• Strong backlog management skills: ability to facilitate refinements, drive alignment, document decisions, and manage changing priorities.
• Excellent communication and documentation skills; able to produce clear artifacts (stories, requirements, UAT scenarios, release notes as needed).
• Proficiency with common delivery tools (e.g., Jira and Confluence or equivalent) for backlog, documentation, and workflow tracking.

Preferred qualifications, skills, and capabilities

• Experience working on customer-facing digital platforms (web/mobile) and collaborating closely with Design/UX on flows and content.
• Familiarity with API-driven systems, integrations, and the ability to read/interpret basic technical artifacts (Swagger/OpenAPI, logs, payloads).
• Working knowledge of testing practices (test case design, regression planning, defect lifecycle) and partnering effectively with QA teams.
• Working knowledge of experimentation and measurement (e.g., A/B testing, conversion funnel metrics) to support release validation (not strategy ownership).
• Experience in large, cross-team delivery environments with strong controls, documentation, and release governance