The Senior Product Analyst partners closely with the Product Owner to drive the strategic evolution, and operational excellence of Swiss Re’s Application Portfolio Management (APM) and related Service Now products capability. The role combines deep ServiceNow platform expertise, enterprise architecture knowledge and hands-on delivery experience to ensure the ServiceNow ecosystem evolves in line with Swiss Re's business strategy, governance standards and operational needs.
Acting as a trusted advisor to the Product Owner, Business Stakeholders and the DevOps Team the role leads complex initiatives end-to-end across a highly integrated and customised ServiceNow Enterprise Service Management (ESM) landscape.
Responsibilities
Serve as a senior product and platform expert for ServiceNow APM and related capabilities, including GRC, SOPM and SACM, with strong knowledge of the platform, integrations and enterprise application landscape.
Contribute to product strategy, roadmaps and backlog prioritisation, aligning platform evolution with business objectives, architectural standards and emerging capabilities.
Identify, evaluate and integrate AI capabilities into ServiceNow solutions to deliver measurable business value while meeting architecture, governance and security standards.
Design and lead end-to-end ServiceNow solutions and complex platform initiatives, ensuring scalability, maintainability and long-term architectural sustainability.
Define and coordinate configurations, workflows, data models, integrations and custom applications across APM and related ServiceNow capabilities.
Translate business and process requirements into effective solution designs, functional requirements, user stories and acceptance criteria.
Assess platform capabilities and gaps, driving optimisation, remediation, automation and continuous improvement initiatives.
Partner with Product Owners, DevOps team, business stakeholders and vendors, providing strategic and technical advisory support throughout the delivery lifecycle.
Ensure solutions and associated data comply with enterprise architecture, security, data governance and platform standards, including data quality and lifecycle management.
Proactively identify emerging ServiceNow capabilities, industry best practices and innovation opportunities, translating relevant developments into recommendations for the product roadmap and opportunities to simplify or replace customised solutions.
Define dashboards, KPIs and analytics to enable data-driven portfolio and application lifecycle decisions, while supporting adoption and promoting ServiceNow best practices across the organisation.
About you
Nobody is expected to meet 100% of the requirements. If you meet many of the criteria and are curious about the world of Application Portfolio Management, we would be happy to hear from you and explore what you could bring to the team.
Preferred Experience
Extensive experience in enterprise IT, including at least six years specialising in the ServiceNow platform.
Proven experience in large, complex, and highly integrated ServiceNow environments.
Strong background in Application Portfolio Management (APM), Policy Exception Management, Software Portfolio Management (SOPM), and Service Asset and Configuration Management (SACM).
Demonstrated ability to drive strategic initiatives end to end while remaining hands-on in delivery.
Experience working with external partners or system integrators in long-term engagements.
Technical and functional skills
Expert knowledge of ServiceNow with strong understanding of ServiceNow data models, workflows, integrations, dependencies, and reporting.
Understanding of emerging AI capabilities within the ServiceNow platform and their practical application in enterprise environments.
Ability to provide strategic, data-driven recommendations grounded in platform realities.
Solid understanding of IT service management frameworks (e.g. ITIL or equivalent).
Soft skills
Trusted advisor mindset with strong stakeholder and collaboration skills.
Process-oriented, end-to-end thinking with a strong focus on business and user outcomes.
Comfortable balancing strategic thinking with hands-on execution in a fast-paced product environment.
High level of ownership, reliability, and delivery focus.
Strong analytical, documentation, and communication skills.
Ability to operate effectively in a federated, matrix-driven enterprise environment.
Preferred certifications
ServiceNow Certified Application Portfolio Management Implementation Specialist
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified ITSM Implementation Specialist
ServiceNow Certified Technical Architect (CTA) or equivalent architectural experience
ITIL Foundation or equivalent Service Management certification
For Spain, the base salary range for this position is between EUR 60,000 and EUR 100,000 for a full-time role.
The specific salary offered considers:
• The requirements, scope, complexity and responsibilities of the role
• The applicant's own profile including education/qualifications, expertise, specialisation, skills and experience
In the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based annual bonus.
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.
#Li-Hybrid
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing direct and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients. From standard products to tailor-made coverage across all lines of business, Swiss Re deploys its capital strength, expertise and innovation power to enable the risk taking upon which enterprise and progress in society depend.
Founded in Zurich, Switzerland, in 1863, Swiss Re serves clients through a network of over 70 offices globally and is rated "AA-" by Standard & Poor's, "Aa3" by Moody's and "A+" by A.M. Best. Registered shares in the Swiss Re Group holding company, Swiss Re Ltd, are listed in accordance with the Main Standard on the SIX Swiss Exchange and trade under the symbol SREN.
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For more information about Swiss Re Group, please visit: www.swissre.com, follow us on X @SwissRe and subscribe our YouTube channel @swissretv.
