Job Description

About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs 🥇🏆

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire.

Your Team

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

You will identify and eliminate friction across the enterprise—using a combination of Lean Six Sigma discipline, automation, and AI-enabled insights—to unlock speed, efficiency and better business outcomes at scale.

Rather than running traditional, slow-moving improvement programs, you will operate with pace and precision, using real-time data, automation tools and AI workflows to rapidly uncover bottlenecks, test solutions, and drive change where it matters most.

This is a hands-on, high-impact role—part strategist, part operator, part problem-solver—connecting the dots across teams, systems and processes to optimise delivery at enterprise scale.

Diagnose and remove friction at pace

• Rapidly identify process inefficiencies, bottlenecks and interdependencies across business workflows
• Use AI, process mining and automation tools to surface root causes and patterns in real time
• Move from “analysis” to action quickly—testing and iterating solutions in days/weeks, not months

Design and deploy intelligent automation

• Build and scale automated workflows using tools such as Power Automate, RPA and AI-enabled platforms
• Replace manual, repetitive processes with adaptive, scalable automation solutions that improve accuracy and productivity
• Explore how AI-driven workflows can learn, adapt and optimise over time, not just follow rules

Apply modern Lean Six Sigma in an AI world

• Use Lean Six Sigma principles (DMAIC, value stream mapping) to structure problem-solving—but
• Augment with AI to accelerate root cause analysis, detect bottlenecks and predict issues before they occur
• Drive measurable outcomes: cycle time reduction, cost efficiency, quality uplift and scalability

Orchestrate cross-functional problem solving

• Act as the connector across teams, systems and leaders to solve complex, enterprise-wide issues
• Bring the right people into the room at the right time to unblock delivery
• Navigate competing priorities and drive alignment across stakeholders with differing incentives

Influence and land outcomes

• Operate with the credibility and gravitas to challenge thinking, reframe problems and drive decisions
• Negotiate outcomes across business units, vendors and leadership teams
• Translate insight into clear, actionable change that sticks

Build scalable ways of working

• Design processes that are not just optimised—but resilient, scalable and future-ready
• Create practical workarounds and MVP solutions where needed to maintain momentum
• Embed a culture of continuous improvement and automation-first thinking

Your Experience

• Lean Six Sigma (Green/Black Belt preferred) with real-world delivery experience
• Strong capability in automation tools (Power Automate, RPA, workflow tools, low-code platforms)
• Experience applying AI / data-driven insights to process optimisation
• Ability to combine structured frameworks + agile experimentation
• Proven ability to quickly diagnose complex problems and implement solutions
• Comfortable working in ambiguity—no perfect data, no perfect brief
• Known for delivering practical, implementable outcomes (not theoretical solutions)
• Exceptional stakeholder management—able to influence without authority
• Strong commercial acumen—connects process optimisation to business outcomes
• Confidence to engage and challenge senior leaders and technical teams alike
• Curious, highly analytical and relentlessly outcome-focused
• Moves fast, thinks clearly, and connects seemingly unrelated dots
• Thrives on solving messy, enterprise-wide problems

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.