We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
As our Senior Process Optimisation Manager, you'll lead the strategy and delivery of operational excellence across Roadside, driving improvements that enhance member experiences, increase frontline effectiveness and reduce cost to serve. Leading a team of improvement specialists, you'll partner with senior leaders to simplify processes, solve complex business challenges and deliver measurable outcomes at scale.
What You'll Do
Lead the operational excellence and process optimisation strategy for the Roadside business
Drive a portfolio of high-impact improvement initiatives that enhance member outcomes and operational performance
Lead, coach and develop a specialist team focused on continuous improvement, service design and operational effectiveness
Partner with senior stakeholders to identify opportunities, influence decisions and deliver sustainable business change
Use Lean Six Sigma, service design and data-led insights to remove friction, simplify processes and unlock value
Build continuous improvement capability across the organisation through coaching, governance and best practice frameworks
What You'll Bring
Significant experience leading operational excellence, process optimisation, business improvement or service design functions
Proven success leading teams and delivering complex, enterprise-wide transformation programs
Lean Six Sigma Black Belt certification with strong expertise in structured problem-solving and continuous improvement methodologies (Master Black Belt certification will be highly regarded)
Experience with modelling using BPMN 2.0 workflows
Strong commercial acumen with the ability to identify, prioritise and deliver measurable business benefits
Exceptional stakeholder engagement and influencing skills, with experience partnering at an executive leadership level
A strategic mindset, passion for continuous improvement and a track record of driving meaningful operational change
What's in it for you?
At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
Progressive flexibility, leave and well-being benefits to balance all of life's priorities
Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Discounts on a range of NRMA personal insurance products including car, home & travel
Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
Know you belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
Successful applicants will be required to complete pre-employment checks.
Join the NRMA and grow your career with us. Apply now, we cannot wait to hear from you or visit our careers site to find out more!
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.
Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.
From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.
As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.
Interested? We’d love to hear from you.
