eClerx

Senior Process Manager

eClerx  •  Pune, IN (Onsite)  •  4 days ago
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Job Description

Key Responsibilities
 
  • Requirements Gathering: Meet with stakeholders to document functional and technical needs.
  • Data Analysis: Analyze metrics, budgets, and operational performance using SQL or Excel.
  • Process Improvement: Identify workflow gaps and recommend cost-saving fixes.
  • Communication: Bridge the gap between non-technical management and technical developers.
  • Testing & Validation: Support user acceptance testing (UAT) and quality checks.
Requirements Management
 
  • Gather requirements: Meet with stakeholders through interviews and workshops to capture business needs.
  • Document specifications: Write clear functional and non-functional requirements or user stories.
  • Manage scope: Prevent scope creep by setting realistic project boundaries
  • Technical Skills: Proficiency in SQL, Microsoft Excel (pivot tables), data visualization software (Tableau, Power BI), and requirements management tools (Jira).
  • Analytical Skills: Data analysis, cost-benefit analysis, modeling business processes, and root-cause problem solving.
  • Soft Skills: Clear verbal and written communication, stakeholder collaboration, active listening, and adaptability to change
eClerx

About eClerx

eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
2000
Website
eclerx.com
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