eClerx

Senior Process Manager

eClerx  •  Mumbai, IN (Onsite)  •  7 days ago
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Job Description

General Position Requirements / Scope

  • At least 7-10 years’ experience in marketing of which 4 years should be in project management across cross-functional teams for multi-channel digital campaigns
  • Experience in direct marketing or database marketing a plus.
  • Demonstrated ability to handle multiple simultaneous programs
  • Experience in creating project plans that range upwards to 100 tasks in either Microsoft Project
  • Ability to work with cross-functional teams and Marketing in-person and over the phone.
  • Excellent process flow management capabilities
  • Excellent attention to detail
  • Excellent interpersonal skills
  • Excellent problem solving and organization skills
  • Strong written and oral communication skills
  • Proficient with basic office applications such as Excel and PowerPoint
  • Bachelor’s degree
  • Create segmentation plans that support marketing campaigns and for the Marketing Operations team to execute and automate those segmentation plans

  • Manage the Creative Development process (where required) to ensure that the creative teams understand the direction of Marketing, that communications between the teams are conveyed in a timely fashion and that Legal, Brand and other pertinent teams have input

  • When relevant, ensure that cross functional teams/domain experts are involved in setting up relevant metrics and ensure that results of the campaign are reported in a consistent manner.

  • Keep abreast of ad-technology, marketing technology and developments.

  • Should understand email marketing, performance marketing.

  • Understanding of social media marketing a plus.

eClerx

About eClerx

eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
2000
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