The Senior Process Improvement Professional plays a critical role within the Procurement Systems Optimization team, leading enterprise-wide procurement systems, processes, digital transformation, and AI-driven initiatives across procurement and supplier management platforms. This role requires expertise in digital transformation, AI implementation, governance frameworks, and transformation execution to support sustainable and responsible use of emerging technologies.
Align business strategy with technology capabilities, driving operational efficiency, and enabling scalable, intelligent automation through the adoption of advanced analytics and AI solutions.
Serve as a bridge between business stakeholders and technology teams to design, implement, and govern innovative solutions that enhance decision-making, streamline workflows, and ensure compliance with enterprise standards.
Leads end-to-end transformation efforts across procurement systems (e.g., Zip Intake & Orchestration, Icertis Contract Management, Terzo.ai, SpendHQ, and other emerging platforms such as AI-enabled sourcing tools) to drive optimization, integration, and innovation.
Operates with a high degree of autonomy to define business technical approaches, influence strategic direction, and deliver complex initiatives that support enterprise modernization and AI adoption.
Accountable for embedding AI capabilities into business processes, ensuring governance, risk management, and compliance standards are adhered to, and enabling a scalable transformation roadmap aligned with organizational priorities.
Required Qualifications
Technical Experience
Five (5) or more years of technical experience, with expertise spanning a combination of the following areas:
Digital transformation and enterprise system modernization.
AI/ML solution implementation and lifecycle management.
AI governance frameworks (risk, compliance, auditability, and ethical AI).
Process analysis, workflow optimization, and intelligent automation.
Procurement systems expertise (e.g., Icertis, ZipHQ, Globality, Terzo, SpendHQ, and Oracle).
System configuration, integration, and documentation.
Strong knowledge of SDLC and Agile delivery methodologies.
Procurement AI & Transformation Capabilities
Experience and knowledge in a combination of the following Procurement AI and Transformation capabilities:
Experience implementing AI solutions in procurement, sourcing, supplier management, and contracting processes.
Experience integrating AI into procurement workflows such as Source-to-Contract (S2C).
Knowledge of digital transformation in procurement, including automation, digital contracting, and supplier collaboration tools.
Ability to identify and scale high-impact AI use cases across procurement (e.g., spend analytics, supplier selection, contract compliance).
Ability to align AI initiatives to key procurement goals like savings, compliance, supply continuity, and innovation.
Understanding AI risk, governance, and regulatory requirements, including supplier and third-party risk.
Familiarity with procurement systems and data (ERP, e-sourcing tools, contract repositories).
Soft Skills
Executive-level communication and stakeholder influence.
Critical thinking and problem-solving mindset.
Adaptability and change leadership in complex environments.
Preferred Qualifications
MBA or advanced degree.
Agile/PMP or equivalent project management certification.
Experience leading large-scale digital or AI transformation programs.
Familiarity with procurement AI platforms (e.g., intake/orchestration, autonomous sourcing, contract intelligence tools).
Additional Information
Workstyle:This is a remote position.
Travel:As-needed travel is required for team engagement meetings and may include travel outside your state of residence.
Typical Work Schedule:Monday – Friday; 8:00am – 5:00pm Eastern Time (ET) with some flexibility based on business needs.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$78,400 - $107,800 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-19-2026
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the request
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
