Job Description

Profile / Skill Sets:

• Project level quality planning, Conceptual and Practical knowledge of Quality models like CMMI, Six Sigma, Metrics, Software engineering and basics of project management.
• Focus on Productivity improvement levers like Tools, Automation and Reuse etc.
• IT / Industry Project Management, Quality Models, Software Engineering, Quantitative and Statistical Analysis techniques.

Roles and Responsibilities:

• Ensure creation of Quality & Productivity improvement strategies and customer satisfaction improvement strategies for accounts.
• Recommend Quality &Productivity goal setting in projects and also at the unit level.
• Deploy delivery excellence strategies as elicited in the business plan and other related initiatives.
• Identify areas of improvement at project levels, coach project managers on strategies for improvement, customize the strategy for projects, verify implementation of the strategy.
• Coach and train process related trainings including content-creation.
• Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan.
• Perform risk assessment, identifies risk levels, perform root cause analysis, identify risk mitigation action items (involving multiple groups), report risk levels to relevant stakeholders.
• Conduct audits, help plan and prepare for client audits and External Quality Certifications and ensures closure of non-compliances.
• Plan for and recommend right frequency and customizations to the engagement level feedback, perform ELF analysis and implement required action for improvement.