Job Description

Job Summary

The Senior Process Associate plays a crucial role in overseeing the lifecycle of debit and credit cards, ensuring efficient data management and high-quality customer interactions. This role is vital in maintaining compliance with regulations while driving continuous workflow improvements within the customer support operations.

Key Responsibilities

1. Direct The Resolution Of Customer Queries And Issues Utilizing Typing Skills And Critical Thinking, Ensuring Swift And Effective Responses Through Email And Chat Communication.
2. Manage Troubleshooting Tasks By Applying Analytical Skills To Provide Effective Solutions And Escalate Complex Issues To Higher Levels Of Support When Necessary.
3. Evaluate Operational Workflows Using Critical Thinking To Identify Inefficiencies And Suggest Enhancements For Improvement.
4. Ensure The Quality And Precision Of Processed Data And Customer Interactions By Maintaining High Standards In Data Entry And Management Across Multiple Systems And Databases.
5. Oversee The Accurate Entry, Updating, And Management Of Data Within The Card Issuance System, Ensuring Compliance With Kyc And Aml Procedures.
6. Generate Reports On Card Usage Patterns, Fraud Trends, And Customer Behavior, Utilizing Data Analysis Skills To Inform Business Decisions And Improve Operational Efficiency.

Skill Requirements

1. Proficient Typing Skills With High Accuracy And Speed.
2. Critical Thinking And Problem-Solving Abilities.
3. Basic Understanding Of Data Management And Reporting Practices.
4. Familiarity With Card Industry Regulations, Including Kyc And Aml Procedures.
5. Proficient In Using Data Analysis Tools And Generating Reports.

Other Requirements

In-depth knowledge of banking products and services

3 - 4 years’ experience as Data Analyst

Excellent attitude and demonstrate the willingness to learn.

Excellent Analytical and Interpretation Skills

Excellent Communication skills, both in terms to interpret & converse.

Keen eye for details.

Flexible to work in night shifts/extended hours/weekends

Strict adherence to UK Banking regulatory requirement