Job Description

Job Summary

Customer Service Chat Agent

Key Responsibilities

Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity

• The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
• The agent shall make every reasonable attempt to resolve and provide the service where possible
• Provide accurate and complete information by using right methods and tools
• Ability to quickly assess an issue and accurately respond to customer inquiries
• Respond to all service requests and issues raised via chat support
• Move the request to L2 support team ( Fuji Films)
• Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

• Keep records of customer interactions, process customer account changes as required
• Follow communication procedures, guidelines and policies
• Meet individual and team targets for a variety of customer service goals
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Skill Requirements

• Good communication and English/ Language skills
• Previous customer support experience or experience as a client service representative is preferred
• Strong phone contact handling skills, including active listening skills and ability to empathize
• Past expertise in chat support process
• Good Typing skills
• Creative problem-solving and analytical skills
• Ability to work closely with other departments and get the right information in a timely manner
• Ability to multi-task, prioritize, and manage time effectively

Other Requirements

E0.1- Fresher

E 0.2 : 1-2 Years