Job Description

Key Responsibilities

· Own and oversee all aspects of client operations, serving as the primary point of accountability for service delivery and client satisfaction

- Act as a trusted advisor to clients, guiding them on best practices within StavPay. Oversee review of OCR data input, allocation methodology design, underlying data management, and advanced reporting.

- Lead timely resolution and escalation of complex client issues, exercising sound judgment to determine risk and appropriate response.

· Partner with IT, Product, and Client teams to drive process standardization, automation initiatives, and platform enhancements

· Build and maintain strong, trust-based relationships with key stakeholders across clients, internal teams, Development, and Business Analysis

· Ensure service level agreements, memorandums, and client delivery summaries are consistently met and proactively managed

· Own the governance of desk procedures, process manuals, and process maps, ensuring they are current, accurate, and consistently applied across the team

· Proactively engage with clients to understand evolving requirements, communicate product enhancements, and identify opportunities to deepen the relationship

· Lead and contribute to strategic initiatives aimed at enhancing accounting operations, reporting processes, and overall client experience

· Provide senior oversight and sign-off on team reconciliations and regular reporting, including payment processing, validation error resolution, and client communications

· Identify, champion, and implement process improvement initiatives across client operations and the StavPay platform

· Define, track, and report on SLA performance for each client, identifying trends and driving corrective action where needed

· Serve as the senior point of contact for client support and escalation, ensuring issues are resolved with urgency and professionalism

Required Competences - Must have Skills

· Degree in Accounting with a minimum of 10 years of progressive experience in Finance, Accounting, or Auditing, with demonstrated leadership responsibilities.

· CA/ICWA/CMA/MBA strongly preferred.

· Deep expertise in:

· General Ledger systems and fund accounting principles

· Complex expense allocations and multi-entity structures

· Demonstrated ability to design, document, and enforce complex operational procedures at a senior level

· Exceptional attention to detail with the ability to review and take ownership of complex, high-volume work

· Proven ability to manage competing priorities across multiple clients, provide clear status updates to senior stakeholders, and drive issues to resolution

· Excellent English communication skills, both verbal and written, with the ability to present confidently to senior client stakeholders

· Highly motivated self-starter with a strong sense of ownership, leadership presence, and the ability to operate independently in a fast-paced environment

· Deep AP and accounting knowledge with a thorough command of accounting principles and financial controls

· Advanced proficiency in MS Excel; experience with data analysis, modeling, and reporting tools is a plus

Expertise Competences - Good to have Skills

· Significant experience in alternative asset management strongly preferred (hedge funds, private equity, real estate, or fund of funds).

· Knowledge of Accounting Systems like QuickBooks, NetSuite, Workday, Sage 300, Dynamics 365, VM, Geneva etc.

Working Hours – 5:30 PM to 2:30 AM (7 AM to 4:30 PM EST) – based on project demand