The Senior Process and Change Management Analyst is a senior-level professional responsible for leading the analysis, design, optimization, and implementation of business processes while driving effective organizational change. This role ensures that process improvements align with strategic objectives, enhance operational efficiency, and are successfully adopted across the organization.
The Analyst partners closely with business leaders, stakeholders, and cross-functional teams to assess current-state processes, identify gaps and opportunities, and design future-state solutions. Leveraging deep expertise in process methodologies and change management frameworks, the role translates complex business needs into actionable process improvements and sustainable change strategies.
**Key Responsibilities:**
- Lead end-to-end process analysis, documentation, redesign, and optimization initiatives.
- Develop and execute change management strategies, including stakeholder analysis, communication plans, training approaches, and adoption metrics.
- Facilitate workshops, interviews, and working sessions to gather requirements and build consensus.
- Assess organizational readiness and manage change impacts across people, processes, and technology.
- Define and monitor performance metrics to measure process effectiveness and change adoption.
- Provide expert guidance on process governance, continuous improvement, and best practices.
- Collaborate with project managers, technology teams, and business leaders to ensure successful implementation of initiatives.
- Mentor and support less experienced analysts in process and change management practices.
**Qualifications and Skills:**
- Minimum 10 years of experience in business process management with bachelor's degree in computer science or business, doing the similar jobs.
- Extensive experience in business process management, operational excellence, or continuous improvement.
- Advanced knowledge of change management frameworks (e.g., Prosci, ADKAR, Kotter, Lean Change).
- Strong analytical, facilitation, and problem-solving skills.
- Proven ability to influence and engage stakeholders at all organizational levels.
- Excellent written and verbal communication skills.
- Experience with process modeling tools and methodologies (e.g., BPMN, Lean, Six Sigma).
- Ability to manage multiple complex initiatives in a dynamic environment.
**Impact:**
This role plays a critical part in enabling organizational transformation by ensuring that process improvements are not only well-designed but also successfully adopted, delivering measurable business value and long-term sustainability.
Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 2,900 associates globally and is headquartered in greater Chicago.
We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe.
And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place.
With cross-platform certifications and decades of experience, our technology experts become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning.
