Job Description

Your mission

As a Process Analyst, you play a key role in optimizing and improving processes within the organization. You analyze, improve, and support the implementation of processes to ensure efficiency, quality, and consistency.

Your responsibilities

1. Analysis and mapping of existing processes

• Analyze and map Business As-Is processes
• Identify starting and ending points, gaps, and improvement opportunities
• Describe process steps, lead times, and roles (RACI: Responsible, Accountable, Consulted, Informed)
• Monitor and follow up on process performance indicators

1. Continuous process improvement

• Support Process Owners in identifying improvement opportunities
• Propose and implement preventive and corrective actions
• Participate in process audits and provide your expertise
• Collect and analyze relevant data (KPIs, SLAs, incidents, etc.)

1. Process development and implementation

• Contribute to the design and implementation of new processes
• Support the development of implementation plans
• Participate in defining new functionalities (e.g. process automation)
• Assist in the implementation of ICT tools (testing, scripting, validation)

1. Risk management

• Identify and assess risks related to processes
• Implement appropriate mitigation actions
• Provide operational support in incident and problem management

1. Documentation and communication

• Draft and maintain process documentation
• Ensure the dissemination of procedures and best practices
• Monitor compliance with processes within teams
• Collaborate closely with Process Owners and managers

Education and experience

• Master’s degree
• Minimum of 3 years of relevant experience in a similar role

Language skills

• Strong command of French or Dutch
• Good command of English

Technical skills

• Solid expertise in:
• Good understanding of business data
• Proficient in IT and office tools

Specific for ICT environment

• Good knowledge of ITIL or Prince II methodologies
• Understanding of IT processes and environments

What do we offer?

Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on:

• Meal vouchers of €8 per working day
• Hospitalization-, group- and disability insurances
• Work/life balance, thanks to flexible working hour
• 20 days of statutory leave and 7 additional extralegal days off
• An end-of-year and performance-based bonus and double holiday pay
• Many benefits from more than 100 bpost-partners

#Bpost #Bnode # LI-DNI