Job Description

We anticipate the application window for this opening will close on - 17 Jul 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The person in this role will work from the Medtronic facility located in Mounds View, Minnesota.

As a Senior Principal IT Business Analyst focused on Quality Management Technologies, you will serve as a senior leader and subject matter expert driving the evolution of Medtronic's enterprise Quality Management System (QMS) primarily on, but not limited to, the TrackWise Digital (Salesforce) platform. You will partner with Quality, Regulatory, Manufacturing, and IT stakeholders to translate complex business needs into scalable, compliant digital solutions that support patient safety and regulatory excellence across Medtronic's global operations.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications to achieve long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives.

CAREERS THAT CHANGE LIVES

CORE BUSINESS ANALYST RESPONSIBILITIES

• Engage with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value.
• Work with data sets to define use cases to improve products, processes, and/or services.
• Collaborate with Business Relationship Manager (BRM), business stakeholders, and IT Product Owners / Managers to develop business requirements for product or system changes.
• Drive business agenda during the solution delivery process.

QUALITY MANAGEMENT TECHNOLOGIES (TRACKWISE DIGITAL/SALESFORCE) RESPONSIBILITIES

• Lead end-to-end business analysis for TrackWise Digital solutions supporting Medtronic's global Quality Management System, including CAPA, NCR, Complaints, Audit, Change Control, and Document Management processes.
• Serve as the platform SME for TrackWise Digital and the underlying Salesforce ecosystem, advising on out-of-the-box capabilities, configuration vs. customization trade-offs, and integration patterns.
• Drive digital transformation and continuous improvement initiatives within Quality, leveraging Salesforce platform features (Flows, Lightning, Experience Cloud, Einstein Analytics) alongside TrackWise Digital modules.
• Facilitate cross-functional workshops, story mapping sessions, and design reviews with global stakeholders across Operating Units.
• Ensure solutions meet GxP, FDA 21 CFR Part 11, ISO 13485, EU MDR, and other regulatory and compliance requirements applicable to medical device QMS.
• Lead and support Computer System Validation (CSV) activities, including authoring/reviewing URS, FRS, IQ/OQ/PQ, traceability matrices, and validation summary reports.
• Collaborate with system integrators, Sparta Systems / Honeywell, and internal architects to ensure scalable, sustainable solution delivery.
• Drive testing strategy, UAT coordination, defect triage, hypercare, and user adoption activities for QMS releases.
• Mentor junior and mid-level Business Analysts; contribute to BA practice maturity, standards, and knowledge sharing across the IT organization.
• Travel may be required to Medtronic sites to enhance collaboration and ensure successful project execution.

MUST HAVE (Minimum Qualifications)

• High school diploma (or equivalent) and 12+ years of experience

OR

• Bachelor’s degree and 10+ years of experience or advanced degree and 8+ years of experience

NICE TO HAVE (Preferred Qualifications)

• Previous Medtronic experience (strongly preferred)
• Hands-on experience implementing or supporting TrackWise Digital (Sparta Systems / Honeywell) on the Salesforce platform
• Strong understanding of Quality Management System processes (CAPA, NCMR, Complaints, Audit, Change Control, Document Control) within a medical device, pharma, or other highly regulated industry
• Salesforce platform expertise; Salesforce Administrator, Business Analyst, or Platform App Builder certifications
• Experience with regulated systems and Computer System Validation (CSV) in an FDA / ISO 13485 / EU MDR environment
• Demonstrated ability to lead requirements gathering, business process mapping, and solution design for enterprise QMS programs
• Experience integrating QMS with adjacent systems such as SAP, PLM (Windchill/Agile), MES, and LMS
• Agile/Scrum delivery experience; familiarity with tools such as Jira, Confluence, and Azure DevOps
• Excellent communication, facilitation, executive presentation, and stakeholder management skills
• Project leadership, team lead, or formal mentorship experience

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

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Recruitment Fraud Alert

We have recently become aware of various recruitment phishing scams targeting job seekers. Please be advised:

Medtronic will never request sensitive personal information (such as bank account details, social security numbers, or payment of any kind) during the recruitment process.

If you suspect you have received a fraudulent offer or communication claiming to be from Medtronic, please do not respond, open any attachments, or click on any hyperlinks.

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$144,800.00 - $217,200.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance,Health Savings Account,Healthcare Flexible Spending Account,Life insurance, Long-term disability leave,Dependent daycare spending account,Tuition assistance/reimbursement, andSimple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees:Incentive plans, 401(k) plan plus employer contribution and match,Short-term disability,Paid time off,Paid holidays,Employee Stock Purchase Plan,Employee Assistance Program,Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), andCapital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.